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New Otani Inn Sapporo

3.5 star property
Travelers can start the day with a buffet breakfast featuring local flavors before exploring nearby attractions or taking advantage of convenient laundry services

Choose dates to view prices

New Otani Inn Sapporo is close to Sapporo TV Tower and JR Tower. Guests can shop on-site, dine at two restaurants, or relax at the café. Amenities include laundry services, luggage storage, and free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
The current price is RM149
RM180 total
5 Apr - 6 Apr

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Comfort Double Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Natural Comfort Twin "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Twin Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Comfort Twin Room, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin

Down duvets, desk, laptop workspace, blackout curtains

Moderate Twin

7.6 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premium Double Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Double Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Triple Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Triple "ZEN"

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Triple Room, Smoking

Down duvets, desk, laptop workspace, blackout curtains

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Moderate Triple

Down duvets, desk, laptop workspace, blackout curtains

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Japanese Superior

Down duvets, desk, laptop workspace, blackout curtains

Japanese Superior

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Quadruple Room, Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Moderate Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double "ZEN"

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double "ZEN"

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Executive Twin Room, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Natural Comfort Floor Large Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Large Twin Room Non Smoking

  • Sleeps 3

View all photos for Natural Comfort Floor Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor Large Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Large Double Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor King Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor King Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double Room Non Smoking

  • Sleeps 2

View all photos for Moderate Large Twin Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Large Twin Non Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Deluxe Twin Room Non Smoking

  • Sleeps 4

View all photos for Natural Comfort Floor Twin Room Smoking　

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Twin Room Smoking　

  • Sleeps 2

View all photos for Moderate Single Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Moderate Single Room Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Floor Single Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Floor Single Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Double Room Smoking

Down duvets, desk, laptop workspace, blackout curtains

Natural Comfort Double Room Smoking

  • Sleeps 2

View all photos for [Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

Down duvets, desk, laptop workspace, blackout curtains

[Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

  • Sleeps 2

View all photos for Moderate Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Executive Twin Room

Down duvets, desk, laptop workspace, blackout curtains

Premium Executive Twin Room

  • Sleeps 2

View all photos for Premium Superior Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Superior Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Premium Corner Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Corner Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Twin Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Twin Room Non Smoking

  • Sleeps 2

View all photos for Japanese Superior Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Japanese Superior Room Non Smoking

  • Sleeps 6

View all photos for Premium Single Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Single Room Non Smoking

  • Sleeps 1

View all photos for Moderate Large Double Room

Down duvets, desk, laptop workspace, blackout curtains

Moderate Large Double Room

  • Sleeps 2

View all photos for Premium Double Room Non Smoking

Down duvets, desk, laptop workspace, blackout curtains

Premium Double Room Non Smoking

  • Sleeps 2

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About the area

Located in Sapporo City Centre, a neighbourhood in Sapporo, New Otani Inn Sapporo is near a metro station and near a boardwalk. Sapporo Clock Tower and Sapporo JR Tower are notable landmarks, and the area's natural beauty can be seen at Odori Park and Moerenuma Park. Looking to enjoy an event or a match while in town? See what's going on at Sapporo Dome. Visit our Sapporo travel guide
Map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002

What's nearby

  • Sapporo city clock tower, in Hokkaido, Japan.
    Sapporo Clock Tower
    2 min walk - 0.2 km
  • Sapporo TV Tower
    Sapporo TV Tower
    5 min walk - 0.4 km
  • Sapporo JR Tower
    Sapporo JR Tower
    8 min walk - 0.7 km
  • Tanukikoji Shopping Street
    Tanukikoji Shopping Street
    9 min walk - 0.8 km
  • Odori Park
    Odori Park
    14 min walk - 1.2 km

Getting around

  • Sapporo Station
    2 min walk
  • Odori Station
    7 min walk
  • New Chitose Airport (CTS)
    58 min drive

Restaurants

  • かけはし 北二条店
    1 min walk
  • poool SAPPORO
    2 min walk
  • 北海道らーめん奥原流久楽本店
    1 min walk
  • 随縁亭
    2 min walk
  • Japanese Ramen Noodle Lab Q
    2 min walk

About this property

New Otani Inn Sapporo

Hotel near Sapporo Clock Tower
Located close to Sapporo TV Tower and Sapporo JR Tower, New Otani Inn Sapporo provides shopping on-site, a coffee shop/cafe and dry cleaning/laundry services. Enjoy a meal at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with a bar and conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • A front desk safe, a 24-hour front desk and a vending machine
  • Luggage storage, a gift shop and a lift
Room features
All 340 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as WiFi.
More conveniences in all rooms include:
  • Down duvets and extra futons (surcharge)
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • LCD TVs with digital channels
  • Fridges, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,300 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (93 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3200 for adults and from JPY 1600 for children
  • Covered self-parking fee: JPY 2300 per night (in/out privileges)
  • Futon bed fee: JPY 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

Frequently asked questions

Is New Otani Inn Sapporo pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at New Otani Inn Sapporo?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at New Otani Inn Sapporo on 5 Apr 2026 start from RM149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at New Otani Inn Sapporo?

Self-parking is available for JPY 2300 per night. Limited spots are available.

What time is check-in at New Otani Inn Sapporo?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM.

What time is check-out at New Otani Inn Sapporo?

Checkout is at 11 AM.

Where is New Otani Inn Sapporo located?

Located in Sapporo City Centre, this hotel is within a 10-minute walk of Sapporo Clock Tower, Sapporo TV Tower and Sapporo JR Tower. Hokkaido University and Odori Park are also within 15 minutes. Sapporo Station is only a 2-minute walk and Odori Station is 7 minutes.

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Reviews

New Otani Inn Sapporo Reviews

8.2

Very good

8.2

Cleanliness

8.6

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 301 out of 801 reviews
Rating 8 - Good. 321 out of 801 reviews
Rating 6 - Okay. 131 out of 801 reviews
Rating 4 - Poor. 33 out of 801 reviews
Rating 2 - Terrible. 15 out of 801 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were outstanding. Great service with pride
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Convenient location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Momoko

Liked: Cleanliness, property conditions & facilities
素晴らしい部屋でした。アメニティも充実していて内装も豪華で素敵な時間を過ごせました。
Stayed 1 night in Jan 2026
Verified

6/10 Okay

YUKI

Liked: Staff & service
Disliked: Cleanliness
スタッフの方の対応はとても良かったです。 部屋は普通ですが、バスルームの掃除が
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Kazuyoshi

Liked: Staff & service
立地はJR札幌駅から近く、又、地下鉄の駅も近くにある為 とても良いです。セコマも近くに多店舗有るので良。 朝食バイキングのメニューは、もう少し種類が欲しいと思いました。
Stayed 3 nights in Dec 2025
Verified

8/10 Good

MAKIKO

Liked: Cleanliness, staff & service, amenities
部屋が清潔でした。
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mang Hung

Liked: Cleanliness
Location near Sapporo Station. Booked large room with 4 beds. Good for large family. Good value hotel.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

CHOON SIEW

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel does not provide bottle water and toiletries have to collect yourself near the counter lobby, bedsheet also stain with dirt!, shower scrren also very dirty!
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities
I would like to provide feedback regarding my recent stay. Unfortunately, the condition of the rooms was unacceptable. Both rooms (626 and 721) had a strong stench in the toilet, which we suspect was coming from the floor. The rooms were also dirty and rundown, making the stay very uncomfortable. In addition, the service at the reception counter was very poor. When we requested assistance to book taxis, the staff simply said that taxis were fully booked without making any apparent effort to check or assist further. This lack of initiative and professionalism was disappointing. Overall, this stay did not meet basic standards of cleanliness or service. I hope the management will take this feedback seriously and address these issues promptly.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Yulita

Disliked: Staff & service, amenities
Small room and limited amenities, the only good thing is car park
Stayed 2 nights in Dec 2025
Verified

8/10 Good

??

Liked: Cleanliness
同窓会の会場だったので、移動しなくて済むようこちらに宿泊しました。札幌駅から、まあまあ近く、地理的に使いやすいと思います。利用者が多かったようで、予約した部屋よりグレードアップした部屋に案内してもらい、ラッキーでした。 部屋着がないことと、朝食ビュッフェの配置が分かりづらかったので、⭐︎ひとつ減らしました。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

mihee

Liked: Cleanliness, staff & service, amenities
객실도 깨끗하고 넓고 위치도좋아요
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

takashi

Liked: Cleanliness, amenities, property conditions & facilities
いつも利用させていただいてます。申し分なく良いホテルですね
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

YUNA

Liked: Cleanliness, amenities, property conditions & facilities
客室はもちろんとても満足しました！が、何よりもスタッフさんの対応がとてもとても親切で、素晴らしかったです！またホテルを利用する時は絶対にニューオータニさんをご利用したいです！朝食ビュッフェ美味しかったです！
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Calbert

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't not speak English but one person went out if his way to help us by using Google translate. He evenwebt out of his way to get a manager, tge bext morning who did speak English.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Minoru

Liked: Staff & service
Disliked: Property conditions & facilities
エアコンが休止しており、日夜窓を開けて過ごした。また洗面所や室内の清掃が不十分と感じる。 但し、交通の便も良く宿泊費もリーズナブルでコスパは良い。また利用させていただくつもり。
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Lai Cheng

Disliked: Staff & service
The reception and service staff are not helpful. Refused to make restaurant reservations for us. Must carry own toiletries and towels from lobby to room. Alternate day room service and it looks run down . Location is out of main stream so have to walk 15-20mins to go shopping. Quite disappointed
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kouji

Liked: Staff & service, amenities
朝食バイキングは、いつも最高です
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの接客たいようが良かった
Stayed 1 night in Sep 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a double bed but they only had two twin beds
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族旅行で利用しました。
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
ホテルの立地やスタッフの応対は悪くないのに、室内の設備が古いのが残念 また、アメニティがフロント前に用意されていたが、スキンケアの類がなかった。持参していたのでよかったが、最近はスキンケア用品が充実している館が多く、あれば嬉しいです。
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Michiyo

Liked: Cleanliness, staff & service, property conditions & facilities
時計台やテレビ塔に近く駅へも買い物に行く事が出来て立地がとても良くキレイでした！
Stayed 1 night in Jun 2025
Verified

8/10 Good

nojiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海外の方がかなりの人がいらっしゃり、 朝食のバイキングのルールが、守られず、残念でした。
Stayed 1 night in Aug 2025
Verified

8/10 Good

???

Liked: Cleanliness, staff & service
和室を利用させて頂きました。 家庭と同じようなお風呂が快適でした。お布団の寝心地がよくなかったのが残念でした。
Stayed 1 night in Jul 2025