Hotel Keluarga di San Ramon

"I was extremely disappointed with this stay, especially for a Hyatt property and the price paid. I arrived at 5 PM, even though check-in was at 3 PM, and my room was still not ready. Once I got into the room, there was a terrible odor throughout the unit. I contacted the front desk and was told I could move rooms. Before moving all of my belongings and my children, I specifically asked if the new room was the same one-bedroom layout I had paid for and told yes. After moving everything...

"The staff was very friendly and it felt like home can't wait to come back for our next family trip."

"Looks nothing like the pictures at all"

"Room was ok. Hotub jets were working, but it was not hot, just warm."

"Clean room, good breakfast"

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"Very run down. No pool. Pictures advertised are deceiving. No continental breakfast. Nobody at front office. Had to ring doorbell. Took them a while to even show up. I thought I had been scammed. Room was falling apart. I didn't want to set my stuff down on floor or dirty chair. Bathroom shower door was taped up. Walls not painted. Just grimy. We decided to go somewhere else to stay. The place we chose to stay was cheaper at last minute and much nicer. This place is a rip-off."

"Friendly staff. Well equipped."