2/10 Teruk
Dileepa
20 Jun 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This property has a BIG BED BUG problem. We got bitten and they were not willing to do much. The front desk clerk informed us the manager was on vacation and he had no way to get hold of any one. He was not able to move us to another room either. Our two rooms was not the exception another customer also complained about the bed bugs while I was at the front desk. On top of this while I was out of the room for about 5 minute, the housekeeping entered our locked room without being asked to do so and stated to strip down things. When I asked what she was doing in our room she responded her manger had informed her that we had checked out and to clean the room I asked her to stop and to leave my room she did not do so. Asked to speak to the manager and was given the same answer, she was on vacation. When I asked the front desk person to speak to the manager who had given these instruction and was told she was on vacation. The toilets were not flushing, I called the front desk, the front desk clerk came and adjusted things, It still did not flush well and was told by the front desk the maintenance person was on vacation and he could not do much. The theme at this property was every one was on vacation and front desk clack had to mange thing all by himself. We called customer service and not much happened. Move out of the property that day for our safety.
Dileepa
Menginap 5 malam pada Jun 2025