Depan hartanah

Ulasan tentang Ascott Rafal Olaya Riyadh

4 out of 5
Ascott Rafal Olaya Riyadh
7706 Sahafa Olaya St, P.O. Box 2396, Riyadh

Ulasan

7.6

Baik

Penilaian 10 - Cemerlang. 52 daripada 115 ulasan" "
Penilaian 8 - Baik. 24 daripada 115 ulasan" "
Penilaian 6 - Boleh diterima. 15 daripada 115 ulasan" "
Penilaian 4 - Lemah. 5 daripada 115 ulasan" "
Penilaian 2 - Teruk. 19 daripada 115 ulasan" "

8.2/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

10/10 Cemerlang

David

Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Shamlan

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Wonderful experience.
Menginap 3 malam pada Feb 2024
Respons daripada Salah abouelmagd pada 14 Mac 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Cemerlang

MAAN

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Good parking. Great staff.
Menginap 1 malam pada Mac 2024
Respons daripada Salah Abouelmagd pada 12 Mac 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

8/10 Baik

Ridha

Menginap 1 malam pada Jan 2024
Respons daripada Salah Abouelmagd pada 12 Mac 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Cemerlang

James

Pengembara perniagaan
Sukakan: Kebersihan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Salah Abouelmagd pada 12 Mac 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Cemerlang

sarah abdullah

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Dis 2023
Respons daripada Salah Abouelmagd pada 13 Jan 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

6/10 Boleh diterima

Nawaf

Mengembara bersama keluarga
Tidak sukakan: Keadaan hartanah & kemudahan
there’s no noise isolation between the rooms which is make insomnia and uncomfortable sleep
Menginap 5 malam pada Dis 2023
Respons daripada Salah Abouelmagd pada 13 Jan 2024
hank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Cemerlang

Eyhab

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
the room/apartment is in great condition and very comfortable
Menginap 1 malam pada Nov 2023
Respons daripada Salah Abouelmagd pada 19 Dis 2023
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Teruk

Basim, Springfield Gardens

Pengembara perniagaan
The worst that can happen is when you wake up in the morning and you don't have hot water. This is the most basic need and if the hotel is unable to provide this then to be it's a failure. After I complained an engineer came to the room and saw the issue and after I returned to my room later the problem was still there.
Menginap 1 malam pada Okt 2023
Respons daripada Salah abouelmagd pada 6 Nov 2023
Thank you for taking your valuable time to provide us with your feedback. We will verify what you mentioned and we will strive to develop our services to achieve the satisfaction of our guests, We look forward to welcoming you again. At our serviced accommodation for your next visit. sincerely

4/10 Lemah

Mohammed

Menginap 1 malam pada Sep 2023
Respons daripada Salah Abouelmagd pada 22 Sep 2023
Dear Mr. Mohammed, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Teruk

saja

Menginap 1 malam pada Sep 2023
Respons daripada Salah abouelmagd pada 22 Sep 2023
Dear Ms. Saja, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

4/10 Lemah

Ahmed

Menginap 1 malam pada Ogo 2023
Respons daripada Salah pada 8 Sep 2023
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

8/10 Baik

Faysal, Morgantown

Sukakan: Kebersihan
Nice location
Menginap 1 malam pada Mei 2023
Respons daripada Salah abouelmagd pada 3 Jun 2023
Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan
Lite tråkigt att ej Restaurang var öppen kvällstid! Samt att frukost tyvärr ej var godkänd. Så, Höj matkvalitén!
Menginap 7 malam pada Nov 2022
Respons daripada Wasiullah Zaffari pada 3 Dis 2022
Kära gäst,Tack för din värdefulla feedback.Vi har delat dina kommentarer med teamet för förbättringar och vi ser fram emot att välkomna dig tillbaka till vårt boende.Med vänliga hälsningarAscott Management

6/10 Boleh diterima

Mohammed

Sukakan: Kebersihan, keselesaan bilik
Poor communication with staff Slow service No housekeeping during my stay(Tow nights)
Menginap 2 malam pada Nov 2022
Respons daripada Wasiullah Zaffari pada 3 Dis 2022
Dear Mohammed,Thank you for your valuable feedback.We have shared your comments with the team for improvements and we look forward to welcoming you back to our residence.SincierelyAscott Management

10/10 Cemerlang

Ahmed Mohamed Nabil

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Great staff and location, appreciate the warm welcome special from Mr. Muhanad in the reception.
Respons daripada Wasiullah Zaffari pada 6 Nov 2022
Dear Ahmed Mohamed Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Cemerlang

Ahmed Mohamed Nabil

Menginap 2 malam pada Nov 2022

8/10 Baik

Mazen

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Excellent welcome at reception, spacious rooms, high quality amenities. The breakfast was a BIG disappointment. It is priced as higher-end 5* hotels, but with limited choice of items, questionable freshness of food and slowness in serving even coffee and tea. Not to be repeated!
Menginap 1 malam pada Okt 2022
Respons daripada Wasiullah Zaffari pada 6 Nov 2022
Dear Mazen,Thank you for taking your valuable time out to give us your feedback.We apologize for disapponting you with the breakfast arrangements. Our restaurants are going through an extensive transition phase and massive upgrades for our customers to enjoy much–anticipated and totally re-vamped dining experience soon.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Cemerlang

Nabil

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Impeccable quality of service
Menginap 2 malam pada Okt 2022
Respons daripada Wasiullah Zaffari pada 6 Nov 2022
Dear Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

8/10 Baik

Mubark

Mengembara bersama keluarga
Sukakan: Kebersihan
Menginap 1 malam pada Jul 2022
Respons daripada Wasiullah Zaffari pada 21 Jul 2022
Dear Mubark, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 Cemerlang

Mohammed

Mengembara bersama kumpulan
Sukakan: Kebersihan, keselesaan bilik
فندق جميل و نظيف و خدمتهم ممتازة
Menginap 3 malam pada Jan 2022
Respons daripada Wasiullah Zaffari pada 21 Jul 2022
Dear Mohammed, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 Cemerlang

Modhi

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Thank you for the good treatment and reception.
Menginap 1 malam pada Mac 2022
Respons daripada Wasi Zaffari pada 4 Mei 2022
Dear Modhi, Thank you for your review. Looki forward to welcoming you back at our residence. Best Regards, Wasi Zaffari

2/10 Teruk

Nasser

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I like easy parking I didn't like: staff attitude, bad smell, the room was not ready: only one towel, no slipper
Menginap 1 malam pada Mac 2022
Respons daripada Wasi Zaffari pada 4 Mei 2022
Dear Mr. Nasser, Thank you for your valuable feedback. We have shared your commets with the team and please accept our sincere apologies for not meeting your expectations. We look forward to welcoming you back at our residence on your next visit. Thank You, Wasi Zaffari

8/10 Baik

KS

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Good Property… didn’t have non-smoking rooms finally agreed to take smoking room took about 30 mts to check in at 17:30 hrs … they did offer free breakfast for inconvenience
Menginap 1 malam pada Jan 2022
Respons daripada Wasiullah Zaffari pada 5 Mac 2022
Dear Guest, Thank you for your feedback. Look forward to welcoming you back at our property. Thank You,

6/10 Boleh diterima

Mashari, Tempe

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Yes it was large room but Kitchen stuff wasn’t clean enough Main bathroom need some maintenance Internet was down in the whole hotel and they didn’t solve it
Menginap 1 malam pada Dis 2021
Respons daripada Wasiullah Zaffari pada 12 Dis 2021
Dear Mashari, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 Baik

Abdullah

Sukakan: Kebersihan, keselesaan bilik
Menginap 1 malam pada Dis 2021
Respons daripada Wasiullah Zaffari pada 12 Dis 2021
Dear Abdullah, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

10/10 Cemerlang

Namer

Sukakan: Kebersihan, keselesaan bilik
يستحق التجربه مره اخرى
جيده جدا
Menginap 1 malam pada Nov 2021
Respons daripada Wasiullah Zaffari pada 12 Dis 2021
Dear Namer, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 Baik

fawaz

Menginap 1 malam pada Nov 2021
Respons daripada Wasiullah Zaffari pada 12 Dis 2021
Dear Fawaz, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

4/10 Lemah

Abdulrahman

Pengembara perniagaan
Sukakan: Keselesaan bilik
Tidak sukakan: Kebersihan
الفندق لا يستحق قيمته، ولا يستحق تصنيف 4 نجوم الغرف جداً رديئه والأثاث كانك في شقق مفروشه نجمتين والارضيه بلاط ويست موكيت
Menginap 2 malam pada Sep 2021
Respons daripada Wasiullah Zaffari pada 30 Sep 2021
Dear Mr. Abdulrahman, Thank you for taking your valuable time out to give us your feedback. We have noted your comment and look forward to serve you better on your next visit. Yours sincerely, Management

6/10 Boleh diterima

suliman

Menginap 1 malam pada Ogo 2021
Respons daripada Wasiullah Zaffari pada 30 Sep 2021
Dear Mr. Suliman, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Cemerlang

ABDULKADER

Pengembara perniagaan
Sukakan: Kebersihan, keselesaan bilik
Menginap 2 malam pada Ogo 2021
Respons daripada Wasiullah Zaffari pada 18 Ogo 2021
Dear Abdulkader, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

6/10 Boleh diterima

Youngwook

Mengembara bersama keluarga
Sukakan: Kebersihan, keselesaan bilik
깨끗한 숙소 그러나...
숙소는 아주 깨끗하고 넓은 침대 및 거실, 3개의 화장실로 쾌적하게 지낼 수 있었음. 하지만 부족한 수건에 대한 보충 요청은 무시되었고, 21세기에 남녀가 구분된 수영장이라니... 가족들이 함께 즐기기에는 부족했음.
Menginap 1 malam pada Mei 2021
Respons daripada Wasiullah Zaffari pada 31 Mei 2021
Dear Youngwook, Thank you for your valuable time to give us your feedback. Look forward to welcoming you back at our residence. Thank You Wasiullah Zaffari

2/10 Teruk

Mochammad

Pengembara perniagaan
Tidak sukakan: Kebersihan, keselesaan bilik
Menginap 2 malam pada Mac 2021
Respons daripada Wasiullah Zaffari pada 4 Mei 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards

6/10 Boleh diterima

Abdullah

Sukakan: Kebersihan
Tidak sukakan: Keselesaan bilik
Menginap 1 malam pada Mac 2021
Respons daripada Wasiullah Zaffari pada 4 Mei 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Outstanding excellent services, staff and rooms are super, I would recommend it blindly.
Menginap 10 malam pada Mac 2021
Respons daripada Wasiullah Zaffari pada 4 Mei 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, keselesaan bilik
Nice Location and Clean Rooms
Good place and good location. Rooms are nice and clean.
Menginap 1 malam pada Mac 2021
Respons daripada Wasiullah Zaffari pada 4 Mei 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

2/10 Teruk

Pengembara yang disahkan

Pengembara perniagaan
Tidak sukakan: Kebersihan, keselesaan bilik
Worst hotel experience
The room was not as the pictures, small windows not panoramic, furniture was less than expected, the bed was not comfortable, there were no heater in the AC system, hotel was having noisy construction that they didn't mentiones and even after several companies they didn't do any thing nighter offered compensation.
Menginap 6 malam pada Feb 2021

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Amazing lovely apartment , very big, amenities are fully. Missing some cleaning stuff like kitchen tissues, small spoons were not available.. bathroom was not so clean. But the apartment over all is very nice. Bedsheets are clean and comfy. Check in was easy and we got underground parking l. Very good for long stay 👍
Menginap 1 malam pada Jan 2021

10/10 Cemerlang

Saud

Sukakan: Kebersihan, keselesaan bilik
Menginap 1 malam pada Dis 2020
Respons daripada Hassan Alqarni pada 15 Dis 2020
Dear Mr. Saud, Thank you for taking the time to share your feedback, we are happy that our service met with your expectation, looking forward to see you again on your next visit. best regards,

2/10 Teruk

Yahya

Mengembara bersama keluarga
Tidak sukakan: Keselesaan bilik
Menginap 1 malam pada Dis 2020

2/10 Teruk

Pengembara yang disahkan

Menginap 4 malam pada Sep 2020
Respons daripada Hassan Alqarni pada 30 Sep 2020
Dear Anonymous, Thank you for taking the time to rate your stay with us we would appreciate if you can provide us further information about your stay and what is your comment this will help us to rectify any errors from ourside. Best regards

2/10 Teruk

aymen s

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keselesaan bilik
Never ever come back
Difficult to reach More than two hours to make check in No internet connection Everyday ask about their money although my reservation is paid I received more than ten calls in three days for different reasons
Menginap 3 malam pada Sep 2020
Respons daripada Hassan pada 16 Sep 2020
Dear Mr. Amen, We thank you for taking the time to give us your feedback about your recent stay in or hotel, and we are very sorry that your stay was not up to the level of your expectations, unfortunately the booking issue is out of our hand and the error made from the booking website is beyond our control, please accept our apologies for the shortfall in our service, your valued comment will help us to continue improve our services, should you require any further assistance please let us know anytime.

2/10 Teruk

Majed, Jubail

Pengembara perniagaan
Tidak sukakan: Kebersihan
Very bad check in process. Also not clean rooms especially the bed and bathroom... it was my first time there and it will be my last time to book in this hotel.
Menginap 1 malam pada Ogo 2020
Respons daripada Hassan Alqarni pada 30 Sep 2020
Dear Mr. Majed, thank you for taking the time to share your feedback regarding your recent stay in our property, regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for, We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Rafal Olaya Riyadh.

2/10 Teruk

Pengembara yang disahkan

Menginap 2 malam pada Ogo 2020
Respons daripada Hassan Alqarni pada 30 Sep 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, keselesaan bilik
A good place to stay
Friendly staff. Check-in and check-out went smoothly. Clean rooms and well-maintained furniture. Close to supermarket. Parking lots available in and around the hotel. They should consider more air purifiers for smoking floors. Yes, I would stay here again.
Menginap 1 malam pada Ogo 2020
Respons daripada Hassan Alqarni pada 30 Sep 2020
Dear Anonymous Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services, All of us here look forward to welcoming you back on your next trip to Ascott Rafal Olaya Riyadh!

2/10 Teruk

Noura, Riyadh

Tidak sukakan: Kebersihan
They’re very unprofessional and the staff were very rude. You can’t have guests in the room no matter what. The only way you can have guests is to have them in lobby. I brought a guests to my room and the hotel staff came to my room and asked them to leave or stay at the lobby. I really don’t recommend this hotel at all.
Menginap 1 malam pada Ogo 2020

2/10 Teruk

Pengembara yang disahkan

Pengembara perniagaan
Tidak sukakan: Kebersihan, keselesaan bilik
Menginap 2 malam pada Jul 2020
Respons daripada Hassan Alqarni pada 30 Sep 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan
Slow Service
The service is very slow. I expect faster service for the price.
Menginap 1 malam pada Jul 2020

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Keselesaan bilik
Tidak sukakan: Kebersihan
Menginap 2 malam pada Jul 2020

2/10 Teruk

Pengembara yang disahkan

Menginap 2 malam pada Jul 2020