Hotel berdekatan Richmond Park

"Yes I was late for 9.00pm check in , but the pub was supposed to be open to 10Pm which it was not. Did not answer initial messages about a refund and refused a refund after Expedia called to request one. Make you own mind up what kind of place this is. "

"Really friendly owners Hugh and Marian, very good company! They took us up to feed the horses and meet the other friendly animals. We stayed in a little independent suite which was warm and cosy. Extreme comfortably bed!! Wonderful breakfast. 10/10"

"Wonderful quality and standards"

"We did not receive the check-in details via e-mail so could not check in and ultimately not stay overnight. The phone number that was with the booking was supposed to be a helpdesk with the operator being anything but helpful. We had a look for help at the property but could not find anyone on two separate occasions; we were also astounded to discover that the accommodation was in the middle of a wedding venue and NOT the wedding we were attending. We did manage to find a mobile number for...

"Fantastic communication from the outset. Easily found and right next door to The Mayflower public house so after a long journey there’s no further travelling to do to get an evening meal. Plenty of parking, very easy check in and an exceptional selection of produce supplied for breakfast next morning. Good heating system, great bed, powerful shower, all in all with all of the other attentions to detail a great stay, very highly recommended."

"Friendly staff. No elevator and no offer of help with luggage upstairs"

"Excellent hotel, comfortable, cosy and clean. Excellent staff also great, friendly and helpful."

"We had an excellent stay in every respect. Our room was fabulous, food was first class and the staff were extremely helpful and friendly. We would not hesitate to return and highly recommend this establishment. "

"On entry of the Hex Hotel the car park is a short distance from the hotel entrance, there is no drop off point immediately outside the reception area, eg - if it was raining your items would be quite if not not entirely soaked. My advice is to park up first, sign in at the Hotel Reception and then collect a porters trolley for your luggage from the reception area. However if you are able to carry all your items in one go then great. Staff are friendly, polite and inform you are all the...

"Good hotel"

"Good location. Clean. Quiet. Lovely service."

"Perfect overnight stay! Staff very attentive... always on hand to help. Very clean and comfortable."

"We paid, as you can see. We turned up around an hour after booking to check in. We were completely ignored by passing staff regardless of the fact that there were four of us standing around with our bags to check in. We eventually got greeted by an abrupt member of staff. Who told us she needed to get someone else to check us in. This other member of staff came around 15 minutes later, so we bought a drink each whilst we were waiting. This other member of staff then told us they didnt realise...

"Courteous staff. Room was basic as expectations extend but clean and tidy."