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Reviews of SureStay Plus Hotel by Best Western Reno Airport

2.5 out of 5
SureStay Plus Hotel by Best Western Reno Airport
1981 Terminal Way, Reno, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Reno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and welcoming! Juan gives excellent customer service - so polite, professional and kind!
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
How close to the airport property is. Pricing was fair.
Stayed 1 night in May 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast - reasonably priced and excellent service
Stayed 1 night in May 2024

6/10 Okay

Linda, Garden Valley

Business traveller
Conveniently close to airport
Stayed 1 night in May 2024

8/10 Good

LaTasha

Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Stayed 1 night in Mar 2024

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, amenities
The restaurant was great, excellent breakfast!!
Stayed 1 night in May 2024

10/10 Excellent

Lance

Stayed 1 night in Apr 2024

10/10 Excellent

Codi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

gage

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

gage

Liked: Staff & service, amenities, property conditions & facilities
I liked the courtyard and the breakfast restaurant is very convenient. Dont care for the airport noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Kendall

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and conveniently located to the airport
Stayed 2 nights in Apr 2024

4/10 Poor

Stevie

Staff was friendly, property was run down. Stains on comforters, rugs. Didn’t look clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in early and were very kind to this weary traveler.
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, perfect bed. Wished restaurant opened earlier than 7, room amenities didn't accomodate my morning fufu coffee habit.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, nice place!
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay before an early morning flight the next day. The property is a little older than others in the area. It was a last minute value stay.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient to airport. Older, dated property but clean. Sinks and toilets are slow to drain/flush. Parking is easy and quick freeway access.
Stayed 3 nights in Apr 2024

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As an 83 year old women, I was very pleased with property. It was very clean, I felt safe and would definitely use it every year when attending my granddaughters volleyball tournaments.
Stayed 2 nights in Apr 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, 24hr airport shuttle, close to RNO and convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Jitka, Hagatna

Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and clean
Stayed 1 night in Apr 2024

4/10 Poor

Roger, Dillon

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old and very dated
Stayed 1 night in Apr 2024

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Jinghuai

Business traveller, Travelled with partner
Convenient to the airport
Stayed 1 night in Apr 2024

6/10 Okay

Myrna

Needs to update faucet in the shower. So old school and so hard to turn on
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Staff & service, amenities, property conditions & facilities
Right across from the airport very convenient full restaurant
Stayed 1 night in Apr 2024
Response from Cristine on 12 Apr 2024
Thank you for the generous review, Susan! The Team and I look forward to welcoming you again in the near future!

8/10 Good

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

robert

Stayed 2 nights in Apr 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, and arranged, rooms with quality furniture. The room was clean and spacious. The experience was better than most of the equivalent hotels I have stayed at
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay again
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and comfortable bed. Very accommodating staff. Excellent "Airport" hotel.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk and airport shuttle!
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptionally convenient to stay near the airport. We stayed there after flying in, and from deplaning to check-in was under 30 minutes. I thought the price was right, convenient check-in and check-out, and easy to get on the road quickly in the morning.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marc-André

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to airport, you can walk by!
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Great place near the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and the place is very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Close to Reno airport with shuttlecservice
Stayed 1 night in Mar 2024

4/10 Poor

BERNADETTE, Lincoln

Disliked: Cleanliness, property conditions & facilities
Has seen better days, use of you must
Stayed 1 night in Feb 2024
Response from General Manager on 27 Mar 2024
Dear BernadetteI am sorry you were not happy with your stay. We are an older hotel, but we work hard to provide a clean, safe and convenient stay here by the Reno Airport. Please know we strive to provide the best possible stay for all our guest, and I hope we can have a chance to make it better for you in the future.

8/10 Good

Jf

Loved that it is accross the road from the airport
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for times when we have had very early flights to catch from Reno Tahoe airport. Walking distance to the airport but shuttle option is also great. Economic stay for nice, clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Safe! Near airport. Walkable
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Business traveller
Disliked: Property conditions & facilities
Room like an oven in a snowstorm.
Heat was insufferably hot. Note on heater said not to set below 70 . Set at 70 room was close to 90. Finally shut off heat and opened window (it was 20 degrees outside.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate how I was greeted and how easy check in was!!! Thank you for being here!!!
Stayed 1 night in Feb 2024

8/10 Good

Zhiqiang, Livermore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and convenient location.
Stayed 2 nights in Feb 2024