Hotel Dekat Pusat Membeli-belah Ames

"Rainwater was seeping in through the window and wetting the air conditioning unit, causing it to shut down. The breakfast service was severely neglected; there was absolutely no one there to replenish the food, despite the fact that many families were waiting to be served. Overall, the service is very poor, especially considering how expensive the rooms are."

"This place definitely needs an upgrade. The carpets in the room were extremely outdated and dingy. The employee that checked me in told me one thing for a price to add my dog, and charged way more. I was never told about the $20 parking fee, but was definitely charged it on my card. The complimentary breakfast wasn't bad. "

"great"

"Staff was very nice, area was also nice and quiet. "

"Hotel did not look like property pictures on website "

"Awesome place to stay! Try enjoyable and close to the city. "

"Bar and staff were great! Great area to stay near Loyola and St. Charles. Rooms are a little small. "

"Staff was so friendly and helpful"

"Clean room, nice staff, good breakfast, available parking"

"Very dated"

"It’s a rundown property and it shows. If saving money is the only option then maybe you can consider staying. But think again. The staff is doing the best under terrible budget. "

"Comfortable beds, nice breakfast. Parking for our cruise. They were very helpful. "

"Great location near trolley on St. Charles and shops/restaurants on Magazine, yet in an overall quiet location. Staff was super accomodating."

"Homeless person on bicycle came to my room to ask for food ! "

"Room wasn’t cleaned, two staff members "

"Nice, clean hotel with an excellent location. "

"No breakfast at all the second day. Apparently staff didn't show up and no one else could do it. They had 2 treadmills in the gym. Both had badly torn belts. The sink in the kitchenette leaked all over the floor. Dirty tables in the breakfast area. On a good note, all staff was incredibly friendly."

"I have stayed at many best westerns and have always had good experiences. This one did not reach that standard. Upon arrival they were able to check us in early which was greatly appreciated. They informed us the elevator wasn't working & we're on the second story, no big deal we can manage that. The overall condition and construction of the building was not done well. When getting to our room it was open already. The latch on the wall was missing but it did still shut and lock. There were...

"This was better than expected. Clean rooms, quiet at night, excellent staff. The location was perfect! Close to major streets. The cherry on top were the free breakfasts and dinners every night, including three free drinks per person per night. Overall, we are very pleased with our experience. "

"I had a 6 day stay and housekeeping never came to my room. The font desk staff was friendly. However I requested housekeeping on 2 separate occasions yet no one came to clean my room "