Serena Village

Property class: 3

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Located close to Bávaro City Center and Downtown Punta Cana, Serena Village provides a beach bar, a free food/drink shopping service and a terrace. Adventurous travellers may like the volleyball and basketball at this hotel. In addition to a firepit and a garden, guests can connect to in-room WiFi (surcharge).

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

A modern kitchen with a stainless steel refrigerator, wooden cabinets, and a granite countertop.

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 85 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 2 Single Beds, 2 Large Single Futons and 1 Double Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Kitchen, Garden View

A dining area with a table set for breakfast, featuring bowls of cereal and a cake.

Premium Apartment, 2 Bedrooms, Kitchen, Garden View

  • Garden view
  • 78 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 Queen Bed, 2 Single Beds, 1 Double Sofa Bed and 1 Single Futon

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

A white sofa with a blue pillow, a small table with magazines and a potted plant, and a wooden door.

Basic Apartment, 1 Bedroom, Kitchen, Pool View

  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Located on the boardwalk, Serena Village is in Verón neighbourhood and is connected to a shopping centre. Bávaro City Center and Downtown Punta Cana are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bavaro Beach and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives. Visit our Punta Cana travel guide
Map
Carretera 106, Punta Cana, La Altagracia, 23000

What's nearby

  • A large white yacht docked at a marina with a backdrop of Mediterranean-style buildings and palm trees.
    Downtown Punta Cana
    14 min drive - 7.4 km
  • A beach with clear turquoise water, palm trees, and sun loungers.
    Punta Cana Beach
    24 min drive - 16.8 km
  • A coastal resort with a beach, palm trees, and a clear blue sea.
    Bavaro Beach
    27 min drive - 14.0 km
  • A beach with white sand and turquoise water, palm trees, and a sailboat in the distance.
    Juanillo Beach
    29 min drive - 23.0 km
  • Bávaro City Center
    4 min drive - 1.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    16 min drive

Restaurants

  • Estacion Sunix
    7 min drive
  • Cash & Carry
    18 min walk
  • Asadero Doña Pula
    4 min drive
  • Panoche
    5 min drive
  • Marealta
    13 min drive

About this property

Serena Village

  • Family-friendly hotel near Bávaro City Center
  • Located close to Downtown Punta Cana, Serena Village provides a beach bar, a free food/drink shopping service and a terrace. Active travellers can enjoy amenities, such as volleyball and basketball, at this hotel. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a firepit and a garden.
  • Other perks include:
    • 11 outdoor pools and a children's pool, along with free cabanas and sunloungers
    • Free self-parking
    • An outdoor tennis court, airport drop-off service (surcharge) and access to a nearby health club
    • Wedding services, a lift and a banquet hall
  • Room features
  • All guest rooms at Serena Village have comforts, such as private pools and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate dining areas.
  • More conveniences in all rooms include:
    • Showers and toilet paper
    • 32-inch Smart TVs with digital channels
    • Balconies, separate dining areas and kitchens

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  • Breakfast included
  • Parking included
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  • Air-conditioning
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Frequently asked questions

Does Serena Village have a pool?

Yes, this property has 11 outdoor pools and a children's pool. Pool access is from 9:00 AM to 8:00 PM.

Is Serena Village pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 9 kg per pet.

How much is parking at Serena Village?

Self-parking is free at this property.

What time is check-in at Serena Village?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Early check-in is available for a fee of USD 50 (subject to availability). Late check-in is available from 7:00 PM to 10:00 PM for a fee of USD 50.

What time is check-out at Serena Village?

Checkout is at 11 AM. Late checkout is available for USD 50 (subject to availability).

Does Serena Village provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 3 PM-7 PM on request. A fee of USD 25 per room applies.

Where is Serena Village located?

This family-friendly Punta Cana hotel is located on the boardwalk, 0.8 mi (1.3 km) from Bávaro City Center, and within 9 mi (15 km) of Downtown Punta Cana and Bavaro Beach. Cabeza de Toro Beach and Juanillo Beach are also within 12 mi (20 km).

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Reviews

Serena Village Reviews

5.2

6.2

Cleanliness

6.2

Location

5.8

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 4 out of 29 reviews
Rating 2 - Terrible. 11 out of 29 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to charge for internet and electricity. Do not stay here.
Stayed 10 nights in Aug 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Room comfort

My worst stay

First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness

Not value for my money

Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Stayed 2 nights in Jun 2019
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort
El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy privado, atentos y cordiales.

Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
Stayed 2 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor opción lugar con cucarachas

Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Stayed 9 nights in Feb 2019
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
Stayed 7 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Condominio de Apartamentos próximo a Punta Cana

La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

You get what you pay for . . .

The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Certains Frais cachés

Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne
Stayed 5 nights in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Serena village

Many hidden fees that not explained to you by the website
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, cómodo, seguro y una muy buena atención

Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento.
Stayed 3 nights in Mar 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular

Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones.
Stayed 1 night in Mar 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY - Not Hotel - Completely Unprofessional

This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Disliked: Room comfort

It was OK.

The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Is not cheaper than a hotel

Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all. After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway. I would never recommend this and will never return. You don't receive the value for your money.
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020