2/10 Teruk
LUISA
Mengembara bersama keluarga dan kanak-kanak
14 Jan 2026
Staff support in all areas not good unless you spoke Spanish
Locked out of room at 11 pm as bracelet didn’t work no one could help but found solution on app
Ordered drinks never came had to reorder several times
Buffett was consistent very good
Hard to get reservations in all restaurants
We were late for our reservation at JADE BECAUSE MAGIC show we had 2 small children in our party and they refused us
Room service staff were sad and unfriendly
Bar tenders pretended to look busy instead of attending to guests
Luis at customer service building 27 was excellent
We requested luggage pick up at end of stay no one showed up we had to follow up
We were a building away from the rest of our party no one was helpful to change our rooms
Never heard so many NO answers to our requests other resorts say with our pleasure and a smile
Check in took a long time we were tired from travel and had 2 children with us. Told us to come back at 3 to get our bracelets and room and that was another wait process
Overall we would not recommend the Royalton splash to anyone
A lot of money spent for a mostly miserable stay and approached to buy timeshare absolutely not
LUISA
Menginap 11 malam pada Dis 2025





























