8/10 Baik
Nigel
Mengembara bersama pasangan
29 Mac 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This was our second stay at Ocean El Faro. Like our first visit, we enjoyed the pools and beach. The food was good - not amazing. We had booked a Privilege Master Swim-up Suite - adults only. We knew these suites are on the El Faro side of the resort, but confirmed with the resort and Expedia that we would still be able to access the adults-only facilities. We were turned away from the adults-only restaurant and were not able to resolution about this from the resort.
The most disappointing experience was the spa. We arrived for our hydrotherapy circuit to find the sauna cold, the steam room barely warm and the pool cold with few jets working. When I returned to the locker room, my bag was missing from the locker it had been locked in. An employee came out of the washroom and I told her my bag was missing. She did not speak English but I was able to gesture enough and then she showed me inside the toilet stall where she had been. My bag was there - and fortunately nothing had been taken from it yet. I believe the employee claimed that she “found” my bag, but find that extremely suspicious that she would have taken it into a toilet stall instead of to the reception desk. Also, at the time, we were the only guests in the spa as it had just opened (and due to the state of it, we had only been there about 10 minutes) so no one other than staff could have taken it out of my locked locker. A word of caution for anyone considering the spa. We did make a complaint at guest services.
Nigel
Menginap 7 malam pada Mac 2026
