10/10 Excellent
Kelly
Travelled with group
17 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! Everything was just as advertised/pictured. The Level service was more than worth the extra due to the attentativeness of our butler and the level services. Access to Quimera restaraunt itself is worth the level upgrade. The daily spa service of massage and or facial was magnifico! We skipped on day and had a 50 min massage the next day. The beach was very beautiful but the water was not as blue as expected. However! I would not book through expedia again as the customer service with Expedia is absolutely the worst! Rude and difficult to deal with if any changes are necessary. Don't book with Frontier!! Our flight was cancelled a few days after booking. Booked directly with Delta at a cheaper rate, with excellent service. Flew back with American Airlines and service was less than acceptable esp., coming back into Miami international. TSA agents were more than rude and unwilling to help with a hip replacement issue. Had to raise cane to get them to open the extra security machine for someone with artificial implant in a very crowded disorganized situation.
Kelly
Stayed 4 nights in Jun 2024