Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Hartanah 5.0 bintang
Hartanah mewah di pantai, dengan 2 kolam renang terbuka

Pilih tarikh untuk melihat harga

Ulasan

8.2 daripada 10
Sangat baik

Kemudahan popular

  • Kolam
  • Spa
  • Bar
  • Termasuk sarapan
  • Merangkumi semua
  • Perkhidmatan bilik

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 11 daripada 11 bilik

Family Suite, 1 Bedroom, Garden View

7.6 daripada 10
Baik
(254 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil bayi/kot percuma
TV
Peratalan tempat tidur hipo-alergenik
Kipas siling
  • 45 meter persegi
  • 1 bilik tidur
  • Boleh menampung 5
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin ATAU 2 Katil Kelamin (Double) dan 1 Katil Sofa Kelamin

Romantic Double Room, 1 Katil Raja (King), Bathtub

9.0 daripada 10
Hebat
(28 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Kipas siling
  • 45 meter persegi
  • Boleh menampung 2
  • 1 Katil Raja (King)

Suite

  • 45 meter persegi
  • Boleh menampung 4

Standard Single Room

8.4 daripada 10
Sangat baik
(24 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Kipas siling
  • 37 meter persegi
  • Boleh menampung 1
  • 1 Katil Raja (King)

Double Room Superior

  • 45 meter persegi
  • Boleh menampung 2

Room Superior

  • 45 meter persegi
  • Boleh menampung 1

Family Suite 1 Bedroom, Garden View Quadruple

7.8 daripada 10
Baik
(30 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
TV
Peratalan tempat tidur hipo-alergenik
Kipas siling
Katil sofa
  • 45 meter persegi
  • 1 bilik tidur
  • Boleh menampung 4
  • 2 Katil Kelamin (Double) dan 1 Katil Sofa Kelamin

Family Suite, 1 Bedroom, Ocean View

7.8 daripada 10
Baik
(7 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil bayi/kot percuma
TV
Peratalan tempat tidur hipo-alergenik
Kipas siling
  • 45 meter persegi
  • 1 bilik tidur
  • Pemandangan laut
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Standard Room

8.2 daripada 10
Sangat baik
(260 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil bayi/kot percuma
TV
Peratalan tempat tidur hipo-alergenik
Kipas siling
  • 37 meter persegi
  • Boleh menampung 4
  • 2 Katil Kelamin (Double) ATAU 1 Katil Raja (King)

Suite (RENOVATED)

10.0 daripada 10
Luar biasa
(2 ulasan)

Sorotan

Balkoni
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Kipas siling
  • 78 meter persegi
  • Boleh menampung 3
  • 1 Katil Raja (King) dan 1 Katil Sofa Bujang XL

Room Standard

9.0 daripada 10
Hebat
(4 ulasan)
  • 32 meter persegi
  • Boleh menampung 4

Anda juga mungkin menyukai

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Tentang kawasan sekitar

Peta
Playa De Uvero Alto, Punta Cana, La Altagracia, 23000

Tempat berdekatan

  • Taman Air Sirenis Aquagames - 2 min berjalan kaki - 0.3 km
  • Pantai Macao - 20 min memandu - 13.1 km
  • Pantai Arena Gorda - 31 min memandu - 25.3 km
  • Pantai Bavaro - 43 min memandu - 34.4 km
  • Pantai Punta Cana - 54 min memandu - 54.5 km

Bergerak

  • Punta Cana (PUJ-Lapangan Terbang Antarabangsa Punta Cana) - 40 minit memandu

Restoran

  • ‪Wink - ‬6 min memandu
  • ‪Spoon - ‬6 min memandu
  • ‪Lobby Bar - ‬4 min berjalan kaki
  • ‪Ice & Coffee Shop - ‬4 min berjalan kaki
  • ‪Freestyle Tiered Pool and Bar - ‬6 min memandu

Tentang hartanah ini

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Mewah bagi hartanah merangkumi semua berdekatan Taman Air Sirenis Aquagames
Pertimbangkan penginapan di Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive dan manfaatkan sarapan bufet percuma, akses taman air percuma dan 2 bar renang naik. Dengan berhadapan pantai, bar pantai dan urut tepi pantai, hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari. Manjakan diri anda dengan rawatan muka, hidroterapi atau rawatan dan rias kuku tangan dan kaki di tapak spa. Di 8 restoran di tapak, nikmati Makan tengah hari, Makan malam dan masakan antarabangsa. Kelas aerobik ditawarkan di kelab kesihatan; perkara lain untuk dilakukan termasuk bola keranjang, bola tampar dan bersnorkel. Akses Internet wayarles (surcaj) tersedia kepada semua tetamu bersama dengan bar kolam dan teres.
Manfaat lain di hartanah ini termasuk:
  • 2 kolam renang terbuka dan kolam kanak-kanak, bersama dengan gelongsor air, 2 bar renang naik dan kerusi lepak pantai
  • Percuma letak kenderaan sendiri
  • Sewa basikal percuma, 2 gelanggang tenis terbuka dan daftar keluar ekspres
  • Daftar masuk ekspres, penjagaan anak/bayi (surcaj) dan meja/kaunter hadapan 24 jam
  • Ulasan tetamu amat memuji kemudahan mesra keluarga, pantai dan kolam renang
Ciri-ciri bilik
Semua 813 bilik dilengkapkan perabot secara berasingan mempunyai keselesaan seperti peralatan tempat tidur premium dan peti besi muat komputer riba, sebagai tambahan kepada sentuhan bermakna seperti ruang kerja komputer riba dan penyaman udara. Ulasan tetamu memberikan kata-kata positif tentang kebersihan bilik di hartanah.
Lain-lain kesenangan di semua bilik termasuk:
  • Kitar semula dan mentol lampu LED
  • Berbilang bilik mandi dengan kelengkapan dandanan diri mesra alam dan gabungan pancuran/tab mandi
  • Balkoni, pembancuh kopi/teh dan kipas siling

Butiran merangkumi semua

Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Gratuiti dan cukai

Termasuk gratuiti dan gratuiti tambahan atas budi bicara tetamu diterima.

Makanan dan minuman

Makanan bufet dan à la carte dan snek disertakan
Perkhidmatan bilik disediakan ketika waktu tertentu

Aktiviti dan kemudahan/peralatan

Semua sukan air tidak bermotor disertakan.

Aktiviti air

Bersnorkel

Aktiviti darat

Tenis
Bola tampar

Pelajaran/kelas/permainan

Aerobik
Tarian
Yoga

Hiburan

Hiburan dan aktiviti di tapak

Anugerah dan gabungan

Hartanah Diperakui Eko
Hartanah ini menyertai EarthCheck, iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.

Hartanah serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi (surcaj)
  • Tersedia di sesetengah kawasan awam: Wi-fi (surcaj)

Tempat letak kenderaan dan pengangkutan

  • Tempat letak kenderaan sendiri percuma di tapak hartanah

Makanan dan minuman

  • Sarapan bufet percuma tersedia setiap hari 7:00 hingga 10:30
  • 1 bar pantai
  • 1 bar tepi kolam
  • 1 kedai kopi/kafe
  • 13 bar/ruang istirahat
  • 2 bar berenang
  • 8 restoran
  • Bar/deli snek

Restoran di tapak hartanah

  • Cinecitta
  • Ikebana
  • La Gira Rodizio
  • Le Relais Gourmand
  • Macao

Aktiviti menarik

  • 2 gelanggang tenis terbuka
  • 2 kolam renang terbuka
  • Beli-belah
  • Berkayak
  • Bersnorkel
  • Bilik permainan/arked
  • Bola keranjang
  • Bola tampar pantai
  • Gelongsor air
  • Kelab kanak-kanak percuma
  • Kelab kesihatan
  • Kelas kecergasan
  • Kolam kanak-kanak
  • Meja biliard/pool
  • Memanah
  • Sewaan basikal percuma
  • Spa perkhidmatan penuh
  • Taman air percuma
  • Taman permainan

Mesra keluarga

  • 2 kolam renang terbuka
  • Akses taman air percuma
  • Bar/deli snek
  • Bilik permainan/arked
  • Gelongsor air
  • Katil sofa dalam bilik
  • Kelab kanak-kanak percuma
  • Kemudahan dobi
  • Kolam kanak-kanak
  • Penjagaan anak/bayi (surcaj)
  • Taman permainan

Kemudahan

  • ATM
  • Kedai hadiah/gerai surat khabar
  • Kemudahan dobi
  • Meja/kaunter hadapan 24 jam
  • Salun rambut

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Kakitangan berbilang bahasa
  • Pengemasan (harian)
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam
  • Porter/tukang angkut

Kawasan luar

  • Di pantai
  • Di persisiran
  • Gril barbeku
  • Kerusi lepak pantai
  • Kerusi lepak tepi kolam
  • Payung pantai
  • Taman
  • Tempat berkelah
  • Teres
  • Tuala pantai

Spa perkhidmatan penuh

  • Aromaterapi
  • Balut badan
  • Bilik rawatan pasangan
  • Bilik rawatan spa
  • Hidroterapi
  • Lulur badan
  • Rawatan muka
  • Rias kuku tangan/kaki
  • Spa dibuka setiap hari

Kebolehcapaian

  • Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
  • Boleh diakses kerusi roda
  • Laluan perjalanan mudah diakses kerusi roda
  • Lif

Lain-lain

  • 3 tingkat
  • 32 bangunan
  • Dibina pada 2000
  • Hartanah bebas asap rokok

Kemudahan bilik

Bilik tidur

  • Katil sofa
  • Peralatan tempat tidur hipoalergenik
  • Peralatan tempat tidur premium

Bilik mandi

  • Bilik mandi persendirian
  • Gabungan pancuran mandi/tab mandi
  • Kelengkapan dandanan diri percuma
  • Pengering rambut
  • Selipar
  • Syampu
  • Tuala disediakan

Hiburan

  • TV 48-inci

Makanan dan minuman

  • Air botol percuma
  • Bar mini
  • Pembancuh kopi/teh
  • Perkhidmatan bilik terhad

Lain-lain

  • Hiasan berasingan
  • Kelengkapan dandanan diri mesra alam
  • Kipas siling
  • Kitar semula
  • Pencahayaan LED
  • Penyaman udara
  • Perabot berasingan
  • Peti besi muat komputer riba
  • Ruang kerja komputer riba
  • Seterika/papan seterika

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa
Daftar masuk ekspres tersedia
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari
Daftar keluar ekspres tersedia

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Hartanah ini menerima mata wang tempatan (DOP) sahaja untuk semua bayaran di tapak hartanah.

Kaedah akses

Kaunter hadapan dengan kakitangan, pengambilan kunci

Haiwan peliharaan

Haiwan kesayangan tidak dibenarkan (haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi)

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tidak tersedia

Jenis bayaran hartanah

Maklumat penting

Kemudahan tambahan

  • Bayaran untuk Internet wayarles dalam bilik: DOP 0 sehari (kadar mungkin berbeza-beza)
  • Bayaran untuk Internet wayarles di tempat awam: DOP 0 sehari (kadar mungkin berbeza-beza)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
Waktu operasi dan perkhidmatan Taman Air mungkin berubah sepanjang musim tanpa pemberitahuan awal.

Perkara yang kami harus menyebut

Hanya tetamu berdaftar yang dibenarkan dalam bilik tamu

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Soalan lazim

Adakah Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive mempunyai kolam?

Ya, hartanah ini mempunyai 2 kolam renang terbuka dan kolam kanak-kanak.

Adakah Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive mesra haiwan kesayangan?

Tidak, hanya haiwan perkhidmatan dialu-alukan di hartanah.

Berapakah fi parkir di Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Letak kenderaan sendiri adalah percuma di hartanah ini.

Apakah masa daftar masuk di Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa.

Apakah masa daftar keluar di Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Daftar keluar adalah jam 12:00 tengah hari.

Adakah manfaat merangkumi semua tersedia di Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Ya, hartanah ini merangkumi semua. Aktiviti termasuk bersnokel, tenis, bola tampar dan banyak lagi.

Di manakah terletaknya Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Mempunyai lokasi yang strategik di pantai, hartanah Uvero Alto ini terletak beberapa langkah dari Taman Air Sirenis Aquagames dan 7.4 batu (11.8 km) dari Pantai Macao. Pantai Arena Gorda dan Kelab Golf Teluk Cana juga dalam jarak 16 bt (25 km).

Ulasan

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive Ulasan

8.2

Sangat Baik

8.4

Kebersihan

8.6

Kemudahan

8.4

Kakitangan & perkhidmatan

8.6

Mesra alam

8.2

Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 2905 daripada 4971 ulasan
Penilaian 8 - Baik. 772 daripada 4971 ulasan
Penilaian 6 - Boleh diterima. 546 daripada 4971 ulasan
Penilaian 4 - Lemah. 316 daripada 4971 ulasan
Penilaian 2 - Teruk. 432 daripada 4971 ulasan

Ulasan

10/10 Cemerlang

Erika Cruz

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Definitivamente volvemos!! Ambiente espectacular.. Recepción (Noé) En el buffet Macao(Miguel con sus atenciones nos hizo sentir como en casa) Bar La pérgola ( Sulail con unos cocteles espectaculares) Barra del Centro ( Alex puro ritmo y ambiente) Altagracia ( Limpieza de Habitación impecable)
Menginap 4 malam pada Nov 2025

4/10 Lemah

Miroslav

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The staff at the reception was not much help and not even really nice to talk to. Room was old and not the cleanest. Beach was covered by seaweed, which was cleaned on other beaches within couple of days, not at Grand Sirenis resort. Waterpark advertised as new was really old or at least looked old. Stairs to the main slides had number of holes and didn't save to walk on. In general resort was not in the best shape.
Menginap 7 malam pada Nov 2025

6/10 Boleh diterima

Alexey, Maple

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kemudahan
The food selections were bad considering the fish was overcooked and oversalted, and the beef was chewy. The worst part was the seaweed situation at the beach - half the week was ruined because staff was too lazy to clean the beach which we all mainly took this vacation for. Also the bartenders don't even service the beach which is very odd.
Menginap 7 malam pada Nov 2025

2/10 Teruk

Viktor

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
One of the five extremely disappointing stay for all three families we travel to grand Serranos Punta, Cana Arizona in aqua games with three families six adults and six children, and unfortunately, our experience was terrible from start to finish. The food was awful with very few choices and questionable quality because of this for adult adults ended up sick with stomach issues and diarrhea for four days which completely ruined the trip. The rooms were extremely dirty and poorly maintained. The sheet were old this color and looked grey brown instead of white. The bathroom was covered in mold and the whole room felt neglected. It did not feel hygienic or safe for families especially with the kids. The pool was also in unacceptable condition with LG growing all over clearly showing a lack of proper cleaning and maintenance. Overall, this was one of the worst vacation experiences we ever had and we cannot recommend this resort to anyone basic clean less food safety and maintenance were all severely lacked, and it affected all three families on our trip.
Bathroom floor
Menginap 7 malam pada Nov 2025

4/10 Lemah

Anthony

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Keadaan hartanah & kemudahan
We traveled in a party of 8. 6 of our party caught food poisoning. The beach was covered in Sargasm and there was no effort to remove it at all. These piles of weeds also had garbage and debris in them. The are with the swim up bar was the same as the shallow kids pool which meant our little kids had to enjoy the same pool that all the people who were there to get wasted were in. Most of them never went to the washroom, they were hammered and all the drunken games had to be played at the “kids pool”. The shows were set to start at 9:30 pm which is already late for small kids but some still hadn’t started by 10pm.
Menginap 7 malam pada Nov 2025

10/10 Cemerlang

Grzegorz

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Too much seaweed on beach Woodley
Menginap 6 malam pada Nov 2025

10/10 Cemerlang

Natali Aranha dos

Mengembara bersama keluarga
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Everything was very good Recommend
Menginap 8 malam pada Nov 2025

10/10 Cemerlang

Jose

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The whole staff was amazingly polite and very helpful. Great service all around. I give it a 10. 5 star service.
Menginap 4 malam pada Nov 2025

2/10 Teruk

Vasyl

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
It was the WORST experience ever! DON’T GO! THIS HOTEL IS A TOTAL SCAM! ROOMS are dirty, not maintained at all: drawers are not closing properly, toilet paper holder is falling apart, cracks and rust on the walls and floors, dirt even after cleaning. STUFF is not polite, not attentive, not eager to help and serve at all. Almost everyone didn’t know how to speak English and looked sad like they are SLAVES there. FOOD is HORRIBLE! Almost disgusting. The same meals every day. No variety at all. Weird seafood salads ( that caused diarrhea). Our kids ended up eating buns with butter every day. Food preparation process wasn’t held properly: no gloves used by cooks, surfaces weren’t cleaned well. Dishes and glasses were dirty and looked very old/used/scratched. WATER in the buffet and restaurants tasted very bad. Entertainment was on very low level. Yoga classes were held on the cement floor right next to buffet. Same annoying song: ANIMACION SUPER was playing all the time. Pools smell like sewer. It was total disappointment. They should be sued for FALSE ADVERTISING OF this hotel. THIS IS NOT A 5 STAR hotel!!! SO PLEASE PEOPLE STAY AWAY FROM Grand Sirenis.
Menginap 7 malam pada Nov 2025

8/10 Baik

Leslie

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Loved the staff and the waterpark, good food for the price point, clean room, well kept beautiful property, but there was a lot of seaweed in the water that is not necessarily the hotel’s fault, but it made the seaside pretty nasty. It’s pretty sad. We also found some of the drinks to be not as good as they could’ve been, in that if u like blended drinks none of the slushy machines seem to work.
Menginap 6 malam pada Nov 2025

6/10 Boleh diterima

Stephen Joseph

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The good: Rooms were generally clean and well serviced. Staff was friendly and helpful. The beach wasn’t too crowded and the pools were clean and well kept up. Food was good, particularly the Japanese à la carte restaurant. The resort grounds were well kept and nice to walk around. The not so good: Sargassum on the beach was the worst we've seen. 3ft high piles coming 10ft+ up the beach. People had to climb over mountains of trash-filled weeds to get to the water. I understand there's nothing that can be done about it in the water, but other resorts we've been to had tractors and clean-up crews in the early morning to at least keep it under control. Here no attempt was made to clean it off the beach the whole week we were there. The only shallow pool is where the swim-up bar is. Combine that with the pool-side entertainment which is geared towards adults, and the one shallow pool is not great for younger kids. All other quieter pools are 6-7 feet deep. I'm fine with the swim-up bar and party vibes, but don't put it in the one pool suitable for kids. Several people in our party got violently ill part way through. Our suspicion is one of the buffets. Others were complaining about sore throats overnight; we looked in the air filters in the rooms and they were black with dirt and dust. The evening shows were already scheduled pretty late (9:30PM) and then frequently did not start until well after 10PM. No earlier entertainment for those with younger kids.
Menginap 7 malam pada Nov 2025

8/10 Baik

Ese-Osa

Good
Menginap 5 malam pada Nov 2025

6/10 Boleh diterima

JUSTIN

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
food service was not the best and the buffets were ick. brazilian and italian restaurants were great all around. Rooms were updated but not clean. the beach could have been combed of seaweed. 500 meters down they were raked and covered free of seaweed. it was not a bad experience but overall we expected more. the check i. process was good as was the check out - they were very helpful. overall all service was given with happiness.
Menginap 5 malam pada Nov 2025

10/10 Cemerlang

Marek

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan
Room was spotless Woodley was very helpful
Menginap 5 malam pada Nov 2025

8/10 Baik

Nataliya

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Woodley was nice, he helped us really good.
Menginap 9 malam pada Nov 2025

2/10 Teruk

Denny

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This resort did not match the photos or the advertised amenities. “Unlimited à la carte restaurants” were unavailable for the first three days due to closures and system issues, so we were forced to eat buffet only—and only one buffet was open. The property was dirty and poorly maintained, with mold, worn rooms, sewage smells, trash-covered beach, bird droppings on chairs, and common bathrooms repeatedly without soap. The buffet had dead bugs, mold, leaking ceilings, and old food sitting out. There was no poolside service, lobby AC didn’t work, and staff often ignored guests unless tipped first. One employee yelled “WANT TIP!” at my 12-year-old daughter. Another demanded money for a simple cheese pizza at an all-inclusive. We had a full day with no hot water, moldy-smelling rooms, inconsistent towel service, and visible neglect across the property. When I posted an honest review during my stay, our room keys suddenly stopped working and staff refused to help for hours. I have photos and videos documenting everything. This was the least clean and least professional resort I’ve ever visited, and I cannot recommend it.
Menginap 7 malam pada Nov 2025

2/10 Teruk

Sarah

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The roof was leaking in our room. The staff did nothing about it except wipe the floor (on multiple requests). Food is awfull. The cleaning lady didn't came for 3 days even when we requested it. Staff look like they don't want to be there at all. There is no intimacy on the balcony since it's shared with the room next door. Food is awfull. I know I said it, but I'll repeat it : Food is A-W-F-U-L-L. It has nothing to do with the Grand sirenis in Riviera Maya (this one is great). Oh and we had a huge cockroach in the bathroom. And the curtain was broken. And there was mold in the bathroom. Annnnnnd... I think that's it. They would have to pay me to go back there!
Menginap 9 malam pada Nov 2025

8/10 Baik

Amanda

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Woodley was helpful and the reservations for restaurants was easy with conceirge.
Menginap 6 malam pada Nov 2025

8/10 Baik

Ivan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Pools
Menginap 8 malam pada Nov 2025

10/10 Cemerlang

Alfredo

Pengembara perniagaan, Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All the best, thanks for this opportunity?
Menginap 3 malam pada Nov 2025

10/10 Cemerlang

Jame

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Everything was great at this resort! Very clean rooms, services was amazing and the beach/pool was great! Special thanks to Mario, the bartender by the Exclusive Bar- he made our stay extra special by serving us tasty drinks and jamming with us! Will definitely be back:)
Menginap 7 malam pada Nov 2025

10/10 Cemerlang

enid virginia

Sukakan: Kemudahan
Excelente el servicio de Malaquias y de Woodley.
Menginap 5 malam pada Nov 2025

2/10 Teruk

Patrick

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Room was neglected, staff was rude. They didn’t seem to know what they were doing. Hot water stopped working for over 6 hours, couldn’t get a reservation for the first 4 days of our stay. Day one we were too late. Understand able, day two the system was down couldn’t book any one. Day 3 they got us a reservation but when we went to it they said something happened and it was gone. So got pushed to the fourth day. At the last slot they had available late at night. We were with 2 young kids. No one was willing to work with us to make anything right. Overall terrible experience. The whole play is falling apart. Stray cats everywhere, trash laying out not getting picked up. Family of 4 only received two towels after first cleaning.
Menginap 5 malam pada Nov 2025

4/10 Lemah

Joseph Raymond

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
The room here was nice enough, but the food and drinks were horrible. Food quality was not good. 3 of our group of 6 got sick for a day. It is extremely hard to book reservations, which force you into the buffet that has no variation from day to day. We were able to get a reservation at the habachi restaurant, and that was the worst hibachi I've ever had. The restaurants were half full at best, which is why it is so hard to get reservations in the first place. The drink selection was not good at all. I have no idea what branded liquors we were served. I think the bartenders were guessing at the proper ratios. The pool was clean, but the vast majority of it was like 7ft deep, and made most of it uninhibited while everyone was crowded in the small area where you didn't have to tread water. There was one swim up bar with about 6 spots to accommodate for everyone. We went to the waterpark for an hour one day. We left with red backs due to how rough the slides were. Overall, don't wast your money here. They really cheap out on everything and you feel it. There is also a lot of pressure to buy cigars, jewelery, activities, etc. I know there are a lot of good reviews here, but beware. They are fishing for good reviews, and loading the reviews. Just find somewhere else.
Menginap 4 malam pada Nov 2025

8/10 Baik

Michelle

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Staff was always on their phones instead of helping, concierge was less than helpful and caused problems at one restaurant when he booked us for 4 instead of 5, grounds are beautiful, Expedia staff was good
Menginap 7 malam pada Nov 2025