4/10 Lemah
Stephanie
Mengembara bersama pasangan, Mengembara bersama keluarga
21 Jul 2025
Tidak sukakan: Kakitangan & perkhidmatan
I beg you not to waste your money on this resort! When you first arrive, things start off confusing with bell boys and it feels unwelcoming. Not 48 hours in we knew that we would never come back. Many of the staff is dismissive, acts bothered, and is at times outright rude.They don’t do a good job with explaining what all is included in your particular package, and they do not explain the other things that are important to know. The Wi-Fi is absolutely terrible around the whole property. Room service food is trash and is not free for non-platinum members. We were platinum, but we didn’t really feel like there was much special about it. The platinum pool area is very small and always packed. The main pool is dirty and needs maintenance. The cleaning ladies do a good job, but they are very loud out in the hallways and around the property with other staff members. They start yelling at each other at about 7 AM. The beach is filled with so much seaweed and really smells. There are so many sales people along the beach and they even come up to your chairs to sell you stuff. Even in the platinum area. Three out of the four of us got food poisoning and my husband spent about 3 1/2 days of our one week in our room. There’s not enough on site transport. You usually have to walk so you can make your restaurant reservation time. The Royal Holiday people drive around the property all day, searching for people to sell a membership to. They told us it would take an hour. It took 3.5!
Stephanie
Menginap 8 malam pada Jul 2025
