6/10 Okay
Nicholas Jay
Travelled with partner
25 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is very nice, but secluded leaving little to do off property. This property is better suited for families than couples. We upgraded to the swim in suite and the noise from all the games at the kids pool all day long, took away from our relaxation. Mixed reviews on the food. The buffet is just okay and the Japanese restaurant is not worth the reservation. The italian restaurant was phenomenal and the fish tacos at the adult pool were great. Staff do not recognize the difference in wristband colors, so upgrading is not worth the cost. The adult pool bartender was dismissive and was only interested in the female clients. The saving grace for us was Alejandro at the Lobby Bar. The gym and the spa were closed and no advance warning was given nor was any credit offered for oir inconvenience. We ran out of toilet paper in our room and had to call twice to get it replenished. Overall, it was not as advertised and our trip was middle of the road.
Nicholas Jay
Stayed 4 nights in May 2024