Hotel Spa di Puerto Aventuras

"Staff great. Food good some parts of property sligjtly dated."

"The staff working at reception spoke good English and were friendly. We were especially impressed with Jeronimo who deserves a mention. Our tub had a leak, so we were unable to use it. Our shower had very low water pressure. We tried to watch Netflix, but the internet kept dropping signal and would freeze or drop signal altogether. We felt the 2 hotel restaurants were way overpriced for what you get, but there are many other restaurant options if you walk around, some more reasonably priced...

"Staff was great. Friendly and attentive. The food here is not good at all. The resort is small and the beach/cove is Al’s"

"Overall, the experience was good. However, I was not impressed with the room—it did not match the pictures and could definitely use some remodeling and maintenance. The room had a noticeable old smell, which might be unpleasant for people who are sensitive to odors. There was also quite a bit of noise coming through the door from housekeeping and people walking in the hallway. It wasn’t terrible, but since we had little ones the noise was sometimes disturbing, especially when they were trying...

"The resort is located about an hour from Cancun airport. We dealt with Lomas Hospitality in booking. They are fntstic..on top of everything at the resort including your transportation. Resort staff is amazing…very friendly and beyond helpful. The room at the Suites side was very roomy and comfortable. We thought the swim up room would be fun but honestly we rarely used it. We were on second floor . The pool is directly below all the rooms. This is a PARTY pool. Loud music and games . It made it...