Hotels near Puerta de San Juan

"We have leak in our room and it was not fixed till we were staying."

"The place was super "

"AVOID!!! On arrival after flying all day we arrived at 4:00 pm which is room check in time. We noticed the check in line was moving very slowly and there were a lot of people standing with their luggage in the lobby. Once we got to the front of the line we were also notified like the other customers that our room was not ready. They suggested we set in the lobby and wait for a little while and they would call us when the room was good. We sat for an hour and a half before we approached the check in counter for a second time to be told once again our room was not ready. I have never left a bad review on any service that we have used, but I think other travelers should be weary of staying at this property. You are paying 4 star prices and most definitely not getting anywhere near 4 star service. Go elsewhere. We also were charged a resort fee that was not clearly discussed with us. We still did not get into our room until 7pm. We will not suggest this hotel to anyone going forward. "

"love it.. close to everything "

"Located in a safe and walkable location in Old San Juan, Casablanca Hotel was amazing as soon as we walked in. Great space on rooftops, rooms were uniquely decorated and clean. I would love to stay here again. I stayed in the suite with an accent room with two twin beds which was perfect for my family of 4"

"Hotel and grounds were immaculate and beautiful! The staff was congenial and the concierge/ travel/staff Tues April 7th very helpful in downloading my ticket for my flight to my wallet to lessen the wait for us at the airport. Food and service on the Rustica restaurant was excellent! We are going to return again soon! "

"Wonderful location, large space. Two paint points for us though : the street can be noisy at night - and toilet plumbing are not optimal "

"The best thing they have is their staff but it was a terrible experience no parking no soap no shampoo or toothpaste "

"Very comfortable stay. Great staff. Thin walls and some times of high noise but not a huge deal for us. Location was great for using the old San Juan pier. "