Hotels near South Coast Plaza

"Rooms are clean "

"I arrived late - around 11:30 - after a long flight. The shuttle had stopped running from SNA, so they offered to send a Lyft. I arrived at the hotel, and was told that the hotel was "sold out" for the night. I had booked the hotel MONTHS in advance and it was very strict on cancellations. Didn't matter, there was no room for me. And the woman behind the desk was like dealing with a 13 year old teen girl, with no grace or understanding. She couldn't even explain what had happened, just kept repeating "sold out". So they sent me up to the Anaheim Hilton instead. I got up there, didn't want to come all the way back down, but they would not let me out of my reservation for the remaining days. I highly recommend you do not stay at this hotel if you want a guaranteed room when you arrive, or any customer service at all. And I'm a Hiltons Honors member! "

"There were 3 people standing at front desk- only one with a customer. I stood in line next to be helped however not one person greeted me even after standing there over 5 minutes waiting to be checked in. The other two were busy in their computers - but not with guests, a simple hello- be right with you- would have gone a long way. The next morning the same experience- not friendly- offered one guest a treat from the counter but not me. Just odd- would prefer not to come back to this property although the property itself was lovely. "

"There was mold on the bathroom ceiling and around the tub. Other people’s hairs were all over the floor around the bathroom, etc. just old and dingy didn’t feel clean."

"its ok, nothing to complain."

"Friendly staff"

"Outdated. "

"My stay was excellent! And yes, the breakfast lived up to the hype."

"There’s was. Smell through out the room."