The vegetation and the scenery is beautiful. When it rains it looks like paradise. The rooms are always clean and over all the staff is nice. What I appreciated the most was Star Camp for the kids. The ladies (ALL of them) and Paco are hands down THE BEST. Be sure your little ones will be in good hands, having fun, and exploring.
The only reason why I didn't give a 5 star is because I do feel that at the buffets, servers can be more attentive with refills, removing plates, and just making sure the guest is good. I was there for over a week and the first 5 days my very small party and I were almost ignored as it seemed larger parties were favored or paid much more attention to. However, the 2 servers that seemed to be ontop of it all, giving 100% service, were Isauro and Roberto at the Cozumel Buffet. Every time we were helped ans served by either gentleman we had an amazing meal with replaced silverware, wine, tea, napkins, converasations, and always made us feel welcomed. They were super sweet to my little guy also.
The other reason is because upon checking in I was expected to pay an additonal $400 because aparently on their side it said i had bookes my reservation for aduls and an infant. My itinerary said child not infant. Checking in took almost 2 hrs till the problem was solved. The resort is also quit pricy should you need anything. You are looking at $20 for bug spray. Other than that everything else is great.
