Hotel Keluarga di Philadelphia

"Our concert was canceled last minute, forcing us to switch cities. While other providers helped us, this hotel refused to refund a room we couldn’t use. Even though a local game made it easy for them to rebook the room, we were left $350 out of pocket. The manager dismissed our situation, and Expedia didn’t follow up. Disappointing customer care."

"I have stayed at this hotel for the past four years, which makes it especially disappointing to say that the property has gone downhill significantly. The room was very unkempt and not properly cleaned. There was dust on the furniture and lamps, the ceiling and bathroom vents were filthy, and even the safe buttons were so dirty that we did not want to use it. The drying towel looked like a rag because it was torn. There were several other cleanliness issues as well, but these were some of the...

"Overpriced- the property is dated and needs an overhaul"

"The staff were wonderful and informative."

"Very helpful staff that corrected a problem and put us in a room with a fantastic view! They also had soft pretzels, which was just such a nice bonus!"

"I can't say nothing about this property .because i didn't went on my reservation because of health reason i called to cancel on the 4.2o.26 somewhere there spoke with 2 people working the reception desk i specifically says am canceling because of personal health reason. However one told me i had to call the booking company i book with. The other told me it not possible to cancel. I reached out my booking company and until now the property didn't respond to them. So they colleted my money and i...

"Yes."

"Clean, well maintained and the rooms were really well done. Loved the property and the staff was very welcoming and helpful. 100% will stay again if in the area. Great location to the arenas "