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"Front staff varied - from excellent to just lip-service. We were upgraded - con! It meant we had a room on the third floor with no lift and a range of stairs in all directions. A mish-mach of furniture - not quite classy or executive as claimed :-) The water pressure was very low and the temperature low as well. We reported it but nothing was done to rectify nor were we even approached to clarify. My husband ordered a sandwich for dinner - yes a sandwich and he knew what he was ordering but was still taken back when it arrived - literally a sandwich I would make for my child’s school lunch. 2 pieces of white bread with a slice of salami, some cheese and mayonnaise. Really for a restaurant???"

"Lift been out of action all the time we have visited over the last year, 2 tea bags could have done with at least 4 24 hour reception but had to wait 20 mins for anyone to appear to give us our room key"

"close to town"

"The main reason for choosing this hotel is the location, which is perfect, it even has good sized parking area. You will be charged a £100 fine if you overstay your selected time, even for a short period, so keep this in mind when paying for your parking in reception. Its an old property so expect the problems that come with that. But the bed was comfortable, the breakfast was excellent, the staff were wonderful and so helpful. I would stay again."

"Clean room pleasant staff quite room"

"Breakfast is hot and tasty, comfy room, great shower and a nice pint of cruz campo too."

"Staff very friendly and breakfast very good all round great hotel with a lovely room ,enjoyed our stay"

"We stay here often and never disappoints"

"This was a great historic property. We loved the 800 year old stairs."