Hotels near Ohio & Erie Canal Reservation

"This place needs a serious makeover"

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"Smells horrible "

"You could get anything you needed for cooking. Morning breakfast was weak; usually not much to pick from; very picked over."

"Room was not clean. Breakfast is a joke."

"I really enjoyed my meal and cocktail at the hotel Mexican restaurant. The location was great and so was the view from my hotel room. The staff was wonderful from valet to the front desk to housekeeping. They were also extremely helpful, when I left something in my room after I checked out the staff went up and retrieved it for me. If I find myself back in Cleveland in the future I would stay here again."

"We checked in at 1am, after a long flight. The room was not clean, smelled of damp and the thermostat read 50 degrees. The bed did not have sheets. I had to make the bed from the sleeper couch sheets, bagged in the closet. We checked out at 10:00am and moved to another hotel. DO NOT STAY HERE"

"Room was not cleaned, hair in sink and tub. Old food in n fridge, stained carpet."

"Twyla in the restaurant and Beth at the front desk are awesome employees. I wouldn’t stay anywhere else "