Skip to Main Content.
Senaraikan hartanahSokonganPerjalanan
Ilustrasi diskaun ahli
Ahli boleh jimat sebanyak 10% atau lebih di lebih daripada 100,000 hotel apabila anda log masuk
Log masuk
Ketahui tentang Expedia Rewards
Maklum balas

Matfen Hall Hotel, Golf and Spa

Hartanah 5.0 bintang
Hotel mewah yang terdapat 4 restoran dan spa perkhidmatan penuh

Pilih tarikh untuk melihat harga

Galeri foto untuk Matfen Hall Hotel, Golf and Spa

4 restoran, sarapan, makan tengah hari dihidangkan; masakan Eropah Moden
Kolam renang tertutup, kerusi lepak pantai
Dewan bankuet
Bahagian luar
Kawasan tempat duduk lobi

Ulasan

9.0 daripada 10
Hebat

Kemudahan popular

  • Kolam
  • Spa
  • Bar
  • Sarapan tersedia
  • Dobi
  • Gim
Harga semasa ialah RM2,207
RM2,649 jumlah
termasuk cukai & fi
3 Okt - 4 Okt

Pilihan bilik

Semak ketersediaan untuk tarikh ini

Malam ini

Sep 30 - Okt 1
Semak ketersediaan untuk malam ini Sep 30 - Okt 1

Esok

Okt 1 - Okt 2
Semak ketersediaan untuk esok Okt 1 - Okt 2
Penapis yang tersedia untuk bilik
Menunjukkan 5 daripada 5 bilik

Lihat semua foto untuk Luxury Suite

Luxury Suite | Peralatan tempat tidur hipoalergenik, bar mini, peti besi dalam bilik

Luxury Suite

Sorotan

Ruang makan berasingan
Ruang duduk berasingan
Sistem pemanasan
Bilik bercantum tersedia
Katil bayi/kot percuma
Peti sejuk
TV skrin rata
Peratalan tempat tidur hipo-alergenik
  • Boleh menampung 4
  • 1 Katil Raja (King)

Lihat semua foto untuk Deluxe Double or Twin Room

Deluxe Double or Twin Room | Peralatan tempat tidur hipoalergenik, bar mini, peti besi dalam bilik

Deluxe Double or Twin Room

Sorotan

Sistem pemanasan
Bilik bercantum tersedia
Peti sejuk
TV skrin rata
Peratalan tempat tidur hipo-alergenik
Lantai bilik mandi dipanaskan
Pengering rambut
Jubah mandi
  • Boleh menampung 2
  • 1 Katil Raja (King)

Lihat semua foto untuk Luxury Double Room

Luxury Double Room | Peralatan tempat tidur hipoalergenik, bar mini, peti besi dalam bilik

Luxury Double Room

Sorotan

Sistem pemanasan
Bilik bercantum tersedia
Katil bayi/kot percuma
Peti sejuk
TV skrin rata
Peratalan tempat tidur hipo-alergenik
Lantai bilik mandi dipanaskan
Pengering rambut
  • Boleh menampung 3
  • 1 Katil Raja (King)

Lihat semua foto untuk Double Room, Balcony

Double Room, Balcony | Peralatan tempat tidur hipoalergenik, bar mini, peti besi dalam bilik

Double Room, Balcony

Sorotan

Balkoni
Ruang makan berasingan
Sistem pemanasan
Bilik bercantum tersedia
Peti sejuk
TV skrin rata
Peratalan tempat tidur hipo-alergenik
Lantai bilik mandi dipanaskan
  • Boleh menampung 2
  • 1 Katil Raja (King)

Lihat semua foto untuk Classic Double or Twin Room

Classic Double or Twin Room | Peralatan tempat tidur hipoalergenik, bar mini, peti besi dalam bilik

Classic Double or Twin Room

9.0 daripada 10
Hebat
(2 ulasan)

Sorotan

Sistem pemanasan
Bilik bercantum tersedia
Peti sejuk
TV skrin rata
Peratalan tempat tidur hipo-alergenik
Lantai bilik mandi dipanaskan
Pengering rambut
Jubah mandi
  • Boleh menampung 2
  • 1 Katil Raja (King)
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!
Log masukDaftar sekarang, ia percuma

Tentang kawasan sekitar

Peta
Matfen Village, Newcastle-upon-Tyne, England, NE20 0RH

Tempat berdekatan

  • Corbridge Roman Site - 11 min memandu - 13.3 km
  • Biara Hexham - 16 min memandu - 19.1 km
  • De Vere Slaley Hall Spa - 18 min memandu - 23.0 km
  • Belsay Hall, Castle and Gardens - 24 min memandu - 12.9 km
  • Taman St. James - 27 min memandu - 31.7 km

Bergerak

  • Stesen Corbridge - 12 minit memandu
  • Newcastle, England (NCL-Newcastle Intl.) - 29 minit memandu

Restoran

  • ‪The Angel of Corbridge - ‬10 min memandu
  • ‪Golden Lion - ‬11 min memandu
  • ‪Corstopitum Social Club - ‬10 min memandu
  • ‪Northumberland HQ - ‬6 min memandu
  • ‪Cafe No. 6 - ‬10 min memandu

Tentang hartanah ini

Matfen Hall Hotel, Golf and Spa

Mewah bagi hotel disahkan mesra alam berdekatan Taman Negara Northumberland
Terletak berdekatan Corbridge Roman Site dan Belsay Hall, Castle and Gardens, Matfen Hall Hotel, Golf and Spa menyediakan bersebelahan padang golf, majlis makan percuma setiap hari dan teres. Bermain golf dengan kemudahan seperti lapangan sasar golf, pengajaran golf dan restoran dengan pemandangan padang golf di hotel ini. Manjakan diri anda dengan rawatan badan, Balut badan atau lulur badan di tapak spa. Di 4 restoran di tapak, nikmati Sarapan, Makan tengah hari, Makan malam, menu kanak-kanak dan masakan Eropah Moden. Kekal terhubung melalui akses Internet wayarles percuma dan tetamu boleh mencari kemudahan lain seperti taman dan pencucian kering/dobi.
Manfaat lain di hotel ini termasuk:
  • Kolam renang tertutup bersama dengan kerusi lepak pantai
  • Percuma letak kenderaan sendiri dan letak kenderaan valet
  • Sarapan penuh (surcaj), sewa basikal dan meja/kaunter hadapan 24 jam
  • Bilik mesyuarat, dewan bankuet dan tempat simpanan bagasi
Ciri-ciri bilik
Kesemua 65 bilik menampilkan keselesaan seperti ruang kerja komputer riba dan jubah mandi, di samping manfaat seperti Wi-fi percuma dan peti besi.
Lagi kesenangan di semua bilik termasuk:
  • Lantai dipanaskan (bilik mandi), kelengkapan dandanan diri percuma dan pengering rambut
  • TV skrin rata dengan saluran satelit
  • Almari pakaian, peti sejuk dan pembancuh kopi/teh

Anugerah dan gabungan

Hartanah Diperakui Eko
Hartanah ini menyertai Green Tourism Program, iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.

Hartanah serupa

Bahagian luar

Slaley Hall Hotel, Spa & Golf Resort

  • Kolam
  • Tab Panas
  • Spa
  • Mesra haiwan kesayangan
8.0 daripada 10, Sangat Baik, 1,007 ulasan
Harga ialah RM594
RM713 jumlah
termasuk cukai & fi
30 Okt - 31 Okt
Slaley Hall Hotel, Spa & Golf Resort

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Tempat letak kenderaan di tapak hartanah tersedia atas permintaan sahaja
  • Tempat letak kenderaan sendiri tidak berbumbung percuma di tapak hartanah
  • Tempat letak kenderaan valet percuma di tapak hartanah

Makanan dan minuman

  • Setiap hari sarapan penuh tersedia 7:30 hingga 10:30 dengan bayaran: GBP 20 seorang
  • 3 bar/ruang istirahat
  • 4 restoran
  • Majlis makan pengurus setiap hari percuma

Restoran di tapak hartanah

  • Cloisters
  • Emerald Restaurant
  • The Drawing Room
  • The Keepers

Aktiviti menarik

  • 1 kolam renang tertutup
  • Bilik wap
  • Kelab kesihatan
  • Kelas golf
  • Lapangan sasar golf
  • Padang golf 27 lubang
  • Sauna
  • Sewaan basikal
  • Spa perkhidmatan penuh

Mesra keluarga

  • 1 kolam renang tertutup
  • Kemudahan dobi
  • Peti sejuk dalam bilik

Kemudahan

  • ATM
  • Dispenser air
  • Kemudahan dobi
  • Meja/kaunter hadapan 24 jam
  • Peti besi di meja/kaunter hadapan
  • Tempat simpanan bagasi

Perkhidmatan tetamu

  • Kakitangan berbilang bahasa
  • Pengemasan (harian)
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam
  • Porter/tukang angkut

Perkhidmatan perniagaan

  • Bilik mesyuarat
  • Pusat perniagaan

Kawasan luar

  • Kerusi lepak tepi kolam
  • Taman
  • Tempat berkelah
  • Teres

Spa perkhidmatan penuh

  • Balut badan
  • Lulur badan
  • Rawatan muka
  • Rias kuku tangan/kaki
  • Spa dibuka setiap hari
  • Urutan tisu dalam
  • Urutan tuaman batu

Kebolehcapaian

  • Tiada lif

Lain-lain

  • Dewan bankuet
  • Hartanah bebas asap rokok

Kemudahan bilik

Bilik tidur

  • Cadar disediakan
  • Peralatan tempat tidur hipoalergenik

Bilik mandi

  • Jubah mandi
  • Kelengkapan dandanan diri percuma
  • Kertas tandas
  • Lantai bilik mandi dipanaskan
  • Pengering rambut
  • Sabun
  • Selipar
  • Syampu
  • Tuala disediakan

Hiburan

  • TV skrin rata dengan saluran satelit

Makanan dan minuman

  • Air botol percuma
  • Bar mini
  • Pembancuh kopi/teh
  • Perkhidmatan bilik terhad
  • Peti sejuk

Lain-lain

  • Bilik tidur bersambung tersedia
  • Meja
  • Peti besi
  • Ruang kerja komputer riba
  • Seterika/papan seterika
  • Sistem pemanasan
  • Telefon

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk tanpa sentuh tersedia
Daftar masuk lewat tertakluk kepada ketersediaan
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 11:00
Daftar keluar tanpa sentuh tersedia

Arahan daftar masuk khas

Tetamu mesti menghubungi hartanah lebih awal untuk mendapatkan arahan daftar masuk; kakitangan meja sambut tetamu akan menyambut tetamu ketika ketibaan di hartanah
Untuk membuat pengaturan daftar masuk sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan
Jika anda merancang untuk tiba selepas 15:00, sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan dibenarkan dengan bayaran tambahan dikenakan sebanyak GBP 75.00 setiap haiwan kesayangan, semalam
Haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi
Hanya anjing dialu-alukan
Mangkuk makanan dan air tersedia

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tersedia dengan bayaran sebanyak GBP75.0 semalam

Jenis bayaran hartanah

Maklumat penting

Kemudahan tambahan

  • Fi untuk sarapan penuh: kira-kira GBP 20 seorang
  • Bayaran haiwan kesayangan: GBP 75.00 setiap haiwan kesayangan, semalam
  • Haiwan perkhidmatan terkecuali daripada fi
  • Bayaran katil lipat simpan: GBP 75.0 semalam

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Tetamu mesti menghubungi hartanah ini lebih awal untuk menempah tempat letak kenderaan di tapak hartanah
Hartanah ini menerima kad kredit dan kad debit; wang tunai tidak diterima
Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Perkara yang kami harus menyebut

Hartanah ini tidak mempunyai lif
Fi untuk makan malam gala Tahun Baru mandatori adalah termasuk dalam jumlah harga yang dipaparkan untuk penginapan pada 31 Disember
Hartanah ini mempunyai bilik bercantum/bersebelahan, yang tertakluk pada ketersediaan dan boleh diminta dengan menghubungi hartanah menggunakan nombor pada pengesahan tempahan

Hartanah juga dikenali sebagai

Matfen Hall Newcastle-upon-Tyne
Matfen Hall Hotel, Golf Spa
Matfen Hall Hotel, Golf and Spa Hotel
Matfen Hall Hotel, Golf and Spa Newcastle-upon-Tyne
Matfen Hall Hotel, Golf and Spa Hotel Newcastle-upon-Tyne

Soalan lazim

Adakah Matfen Hall Hotel, Golf and Spa mempunyai kolam?

Ya, hartanah ini mempunyai kolam renang tertutup.

Berapa kos yang diperlukan untuk menginap di Matfen Hall Hotel, Golf and Spa?

Setakat 30 Sep 2025, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Matfen Hall Hotel, Golf and Spa pada 3 Okt 2025 bermula serendah RM 2,207.24, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Matfen Hall Hotel, Golf and Spa mesra haiwan kesayangan?

Ya, anjing dibenarkan di hartanah ini. Terdapat fi sebanyak GBP75.00 setiap haiwan kesayangan, semalam. Haiwan khidmat terkecuali daripada fi.

Berapakah fi parkir di Matfen Hall Hotel, Golf and Spa?

Letak kenderaan sendiri dan letak kenderaan valet adalah percuma di hartanah ini.

Apakah masa daftar masuk di Matfen Hall Hotel, Golf and Spa?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam. Daftar masuk lewat tersedia ketika masa terhad.

Apakah masa daftar keluar di Matfen Hall Hotel, Golf and Spa?

Daftar keluar adalah jam 11:00.

Di manakah terletaknya Matfen Hall Hotel, Golf and Spa?

Terletak di lokasi luar bandar, hotel mewah ini dalam jarak 12 bt (20 km) dari Corbridge Roman Site, Belsay Hall, Castle and Gardens dan Kota Chesters Roman. Taman Negara Northumberland dan Biara Hexham juga dalam jarak 12 bt (20 km) pemanduan.

Matfen Hall Hotel, Golf and Spa Ulasan

Ulasan

9.0

Hebat

Penilaian 10 - Cemerlang. 104 daripada 161 ulasan
Penilaian 8 - Baik. 36 daripada 161 ulasan
Penilaian 6 - Boleh diterima. 10 daripada 161 ulasan
Penilaian 4 - Lemah. 7 daripada 161 ulasan
Penilaian 2 - Teruk. 4 daripada 161 ulasan

9.2/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

9.2/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

8.8/10

Mesra alam

Ulasan

10/10 Cemerlang

steven

Menginap 1 malam pada Ogo 2025

8/10 Baik

Sylvia, Natick

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The pool was gorgeous. It was a bit tricky downloading the app on the phone to open the door. The app would just shut down and it took at least ten tries. Staff was wonderful. Helpful and kind. Dinner was average. I ordered a cauliflower steak which was good, but a very high price for just a large piece of cauliflower. The map to walk around the grounds was confusing and I ended up on the golf course, which didn’t make some Of the golfers happy. Bed was one of the best I’ve ever slept in.
Menginap 1 malam pada Jul 2025

10/10 Cemerlang

Deanne

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Simply stunning!

Matfen Hall really is outstanding, my stay was faultless. All staff were so warm, welcoming and helpful- I was greeted upon arrival with a welcome drink and my bags were taken up to my room whilst I checked in and relaxed in the Great Hall. Every nook and cranny of this hotel is gorgeous, beautifully crafted and fabulously furnished, including the room I was allocated. It was a generous size bedroom and dressing area with a huge bathroom, stunning views and light and airy in the daytime but warm and cozy at night. I ate in The Cloisters and The Keepers during my stay, both offering tasty treats and excellent service. I used the spa facilities and loved the comfy robe and slippers. The thermal suites were a welcome break from the wild weather and I nearly fell asleep on the lounge chairs it was so peaceful. I can not wait to come back again soon and explore the hotel further, and enjoy all it has to offer, when I have more free time!
Menginap 1 malam pada Jun 2025

4/10 Lemah

Billy

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
Menginap 1 malam pada Jun 2025

2/10 Teruk

Dalia

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan
1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals 2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat) 3. Strong smell of chlorine in the corridors around the SPA area 4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+ 5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...) 6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional. 7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..." SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars... TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.
Menginap 2 malam pada Mei 2025

10/10 Cemerlang

Becky

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Apr 2025

8/10 Baik

Abigail

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful rooms, service was excellent, lots of cosy places to sit in the main hotel. Room was too hot, we should have got the staff to look into it when we arrived. Was difficult to find seats in the spa as was busy.
Menginap 1 malam pada Apr 2025

8/10 Baik

Phil

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik

With just a little tlc...

The property and the food were terrific (albeit theres LOTS of exterior building work going on). Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Menginap 2 malam pada Apr 2025

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan

Don't be fooled, Magnificent building, poor servic

The service at Matfen Hall I found very disjointed, and overall dissapointing. Whilst being shown to the spa, my Sister and I were left in the ladies changing rooms trying to find robes in the lockers, then realised we must go to the spa reception. We were not told this. We were eventually given our robes and told to be back at the spa reception for 11:00, for out 11:15 treatments. My Sister had a lovely treatment. I on the other hand experienced something very different indeed. The lady was really good, I am not discounting that. However, halfway through the treatment, the lady said she was about to faint. I am a nurse, do I leaped off the table, assessed the lady and lowered her to the floor and lifted her legs up in the air. All this, half naked!!! I supported the ladies legs for what must have been 5 minutes. The lady asked me not to complained about her, and I am not, she was very good. I am complaining about how management handled the situation from the guest experience. I was not able to relax, as the lady was adamant she wanted to finish off the treatment. I was afraid she was going pass out again. I suggested she visit her GP as soon as possible. I told her that it was my duty of care to inform her manager, and I did. He thanked me for helping the lady, which of course I was happy to do, anyone would do this. Though afterwards I was quite surprised and dismayed that I didn't get the treatment for free, or an upgrade on my room.
Menginap 2 malam pada Apr 2025

10/10 Cemerlang

Terry

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing it’s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vista’s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.
Menginap 2 malam pada Apr 2025

8/10 Baik

Derek

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2025

10/10 Cemerlang

Fiona

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2025

8/10 Baik

Stephen

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.
Menginap 2 malam pada Feb 2025

10/10 Cemerlang

Elena

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!
Menginap 2 malam pada Feb 2025

4/10 Lemah

Angus

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan

Very poor VFM. Underwhelming experience.

Our high expectations for this place, following the widely reported £20m refurb in 2023, were dashed sadly. No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle. Annex room was small & unremarkable. Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward. Spa facilities were good. Bar service: inattentive but friendly. Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine. Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm. The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained. On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it. We spent £440 for this 1 night stay including dinner. Won't be back.
Menginap 1 malam pada Feb 2025

10/10 Cemerlang

Paul

Menginap 1 malam pada Jan 2025

4/10 Lemah

Nathan

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Menginap 1 malam pada Jan 2025

10/10 Cemerlang

Sholto

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent nights stay and very well looked after. Would highly recommend.
Menginap 1 malam pada Jan 2025

10/10 Cemerlang

Sholto

Menginap 1 malam pada Jan 2025

10/10 Cemerlang

Jack

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property is absolutely stunning, the team there provided beyond 5* service and made my parents feel like royalty. The room was gorgeous, the bar was fantasy and visit The Keeper restaurant for a more relaxed evening which was excellent. Thank you to the team for making the pre Christmas break so fabulous!
Menginap 1 malam pada Dis 2024

10/10 Cemerlang

Donald

Menginap 1 malam pada Nov 2024

10/10 Cemerlang

Sean

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful place great food and immaculate service
Menginap 1 malam pada Dis 2024

10/10 Cemerlang

Isabelle

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lovely stay, dinner in the Emerald restaurant was a highlight. Bar, restaurant and porter service was exceptional.
Menginap 2 malam pada Nov 2024

10/10 Cemerlang

Thomas

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Fantastic hotel

Excellent stay
Menginap 1 malam pada Nov 2024

10/10 Cemerlang

Jill

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Great hotel, disappointing experience.

The hotel was beautiful and the staff welcoming. We were taking part in the great north run so the staff opened breakfast up one hour early which we appreciated as it meant we could leave with our bellies full. The only negative to our stay was that my fiancé had planned on proposing at the hotel and apparently had it all organised with the venue. However, the day before they called to say he wouldn’t be able to go ahead with the planned engagement and so he scrambled to find a different location on our way down. He told me afterwards about the stress this caused (understandable) so that was a shame.
Menginap 1 malam pada Sep 2024