Percutian yang elegan dalam ketenangan Northumberland
Dikelilingi oleh keindahan Taman Negara Northumberland yang tenang, tempat percutian yang mewah ini menawarkan seni bina yang elegan dan taman yang subur. Manjakan diri dengan spa di lokasi, padang golf 27 lubang dan empat restoran mewah yang menawarkan masakan Eropah Moden.
Terletak di Newcastle-upon-Tyne, Matfen Hall Hotel, Golf and Spa berada di lokasi luar bandar dan bersebelahan padang golf. Keindahan semula jadi kawasan ini dapat dilihat di Taman Negara Northumberland dan Taman Desa Tasik Bolam, sementara Kota Chesters Roman dan Balai Cerap Kielder merupakan tarikan utama kebudayaan. Jangan terlepas untuk mengunjungi Belsay Hall, Castle and Gardens. Terokai kembara aktiviti air di kawasan ini dengan memancing berdekatan, atau nikmati aktiviti luar yang menarik dengan menunggang kuda and denai kembara/berbasikal. Layari panduan perjalanan Matfen kami
Matfen Village, Newcastle-upon-Tyne, England, NE20 0RH
Tempat berdekatan
Kastil Aydon
12 min memandu - 10.4 km
Biara Hexham
20 min memandu - 19.8 km
Taman Negara Northumberland
23 min memandu - 22.6 km
Corbridge Roman Site
16 min memandu - 13.6 km
De Vere Slaley Hall Spa
22 min memandu - 21.4 km
Bergerak
Stesen Corbridge - 12 minit memandu
Newcastle, England (NCL-Newcastle Intl.) - 29 minit memandu
Restoran
Errington Arms
8 min memandu
Golden Lion
11 min memandu
Blacksmiths Coffee Shop
16 min memandu
The Black Bull
10 min memandu
Robin Hood
5 min memandu
Tentang hartanah ini
Matfen Hall Hotel, Golf and Spa
Mewah bagi hotel berdekatan Taman Negara Northumberland
Terletak berdekatan Corbridge Roman Site dan Belsay Hall, Castle and Gardens, Matfen Hall Hotel, Golf and Spa menyediakan bersebelahan padang golf, majlis makan percuma setiap hari dan teres. Bermain golf dengan kemudahan seperti lapangan sasar golf, pengajaran golf dan restoran dengan pemandangan padang golf di hotel ini. Manjakan diri anda dengan rawatan muka, rawatan dan rias kuku tangan dan kaki atau rawatan badan di tapak spa. Di 4 restoran di tapak, nikmati Sarapan, Makan tengah hari, Makan malam, menu kanak-kanak dan masakan Eropah Moden. Kekal terhubung melalui akses Internet wayarles percuma dan tetamu boleh mencari kemudahan lain seperti taman dan pencucian kering/dobi.
Manfaat lain di hotel ini termasuk:
Kolam renang tertutup bersama dengan kerusi lepak pantai
Percuma letak kenderaan sendiri dan letak kenderaan valet
Sarapan penuh (surcaj), sewa basikal dan perkhidmatan rencam
Meja/kaunter hadapan 24 jam, perkhidmatan perkahwinan dan dewan bankuet
Ciri-ciri bilik
Kesemua 65 bilik menampilkan keselesaan seperti ruang kerja komputer riba dan jubah mandi, di samping manfaat seperti Wi-fi percuma dan peti besi.
Lagi kesenangan di semua bilik termasuk:
Lantai dipanaskan (bilik mandi), kelengkapan dandanan diri percuma dan pengering rambut
TV skrin rata dengan saluran satelit
Almari pakaian, peti sejuk dan pembancuh kopi/teh
Anugerah dan gabungan
Hartanah Diperakui Mesra Alam
Hartanah ini menyertai program Green Tourism Program, iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.
Tersedia di sesetengah kawasan awam: Wi-fi percuma
Tempat letak kenderaan dan pengangkutan
Tempat letak kenderaan di tapak hartanah tersedia atas permintaan sahaja
Tempat letak kenderaan sendiri tidak berbumbung percuma di tapak hartanah
Tempat letak kenderaan valet percuma di tapak hartanah
Letak kenderaan valet dan sendiri di tapak adalah terhad
Makanan dan minuman
Setiap hari sarapan penuh tersedia 7:30 hingga 10:30 dengan bayaran: GBP 20 seorang
3 bar/ruang istirahat
4 restoran
Majlis makan pengurus setiap hari percuma
Restoran di tapak hartanah
Cloisters
Emerald Restaurant
The Drawing Room
The Keepers
Aktiviti menarik
1 kolam renang tertutup
Bilik wap
Kelab kesihatan
Kelas golf
Lapangan sasar golf
Padang golf 27 lubang
Sauna
Sewaan basikal
Spa perkhidmatan penuh
Mesra keluarga
1 kolam renang tertutup
Kemudahan dobi
Peti sejuk dalam bilik
Kemudahan
ATM
Dispenser air
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Tempat simpanan bagasi
Perkhidmatan tetamu
Kakitangan berbilang bahasa
Pengemasan (harian)
Perkhidmatan cucian kering/dobi
Perkhidmatan perkahwinan
Perkhidmatan rencam
Porter/tukang angkut
Perkhidmatan perniagaan
Bilik mesyuarat
Pusat perniagaan
Kawasan luar
Kerusi lepak tepi kolam
Taman
Tempat berkelah
Teres
Spa perkhidmatan penuh
Balut badan
Lulur badan
Rawatan muka
Rias kuku tangan/kaki
Spa dibuka setiap hari
Urutan tisu dalam
Urutan tuaman batu
Kebolehcapaian
Tiada lif
Lain-lain
Dewan bankuet
Hartanah bebas asap rokok
Kemudahan bilik
Bilik tidur
Cadar disediakan
Peralatan tempat tidur hipoalergenik
Bilik mandi
Jubah mandi
Kelengkapan dandanan diri percuma
Kertas tandas
Lantai bilik mandi dipanaskan
Pengering rambut
Sabun
Selipar
Syampu
Tuala disediakan
Hiburan
TV skrin rata dengan saluran satelit
Makanan dan minuman
Air botol percuma
Bar mini
Pembancuh kopi/teh
Perkhidmatan bilik terhad
Peti sejuk
Lain-lain
Bilik tidur bersambung tersedia
Meja
Peti besi
Ruang kerja komputer riba
Seterika/papan seterika
Sistem pemanasan
Telefon
Dasar
Daftar masuk
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk tanpa sentuh tersedia
Daftar masuk lewat tertakluk kepada ketersediaan
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 11:00
Daftar keluar tanpa sentuh tersedia
Arahan daftar masuk khas
Tetamu mesti menghubungi hartanah lebih awal untuk mendapatkan arahan daftar masuk; kakitangan meja sambut tetamu akan menyambut tetamu ketika ketibaan di hartanah
Untuk membuat pengaturan daftar masuk sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan
Jika anda merancang untuk tiba selepas 15:00, sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Pengubahsuaian dan penutupan
Hartanah ini ditutup dari 5 Mei 2026 hingga 6 Mei 2026 (tarikh tertakluk kepada perubahan).
Kaedah akses
Kaunter hadapan dengan kakitangan
Haiwan peliharaan
Haiwan kesayangan dibenarkan dengan bayaran tambahan dikenakan sebanyak GBP 75.00 setiap haiwan kesayangan, semalam
Haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi
Hanya anjing dialu-alukan
Mangkuk makanan dan air tersedia
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tersedia dengan bayaran sebanyak GBP75.0 semalam
Jenis bayaran hartanah
Maklumat penting
Kemudahan tambahan
Fi untuk sarapan penuh: kira-kira GBP 20 seorang
Bayaran haiwan kesayangan: GBP 75.00 setiap haiwan kesayangan, semalam
Haiwan perkhidmatan terkecuali daripada fi
Bayaran katil lipat simpan: GBP 75.0 semalam
Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Tetamu mesti menghubungi hartanah ini lebih awal untuk menempah tempat letak kenderaan di tapak hartanah
Hartanah ini menerima kad kredit dan kad debit; wang tunai tidak diterima
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Perkara yang kami harus menyebut
Hartanah ini tidak mempunyai lif
Fi untuk makan malam gala Tahun Baru mandatori adalah termasuk dalam jumlah harga yang dipaparkan untuk penginapan pada 31 Disember
Hartanah ini mempunyai bilik bercantum/bersebelahan, yang tertakluk pada ketersediaan dan boleh diminta dengan menghubungi hartanah menggunakan nombor pada pengesahan tempahan
Soalan lazim
Adakah Matfen Hall Hotel, Golf and Spa mempunyai kolam?
Ya, hartanah ini mempunyai kolam renang tertutup.
Berapa kos yang diperlukan untuk menginap di Matfen Hall Hotel, Golf and Spa?
Setakat 16 Mei 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Matfen Hall Hotel, Golf and Spa pada 17 Mei 2026 bermula serendah RM1,623, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.
Adakah Matfen Hall Hotel, Golf and Spa mesra haiwan kesayangan?
Ya, anjing dibenarkan di hartanah ini. Terdapat fi sebanyak GBP75.00 setiap haiwan kesayangan, semalam. Haiwan khidmat terkecuali daripada fi.
Berapakah fi parkir di Matfen Hall Hotel, Golf and Spa?
Letak kenderaan sendiri dan letak kenderaan valet adalah percuma di hartanah ini.
Apakah masa daftar masuk di Matfen Hall Hotel, Golf and Spa?
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam. Daftar masuk lewat tersedia ketika masa terhad.
Apakah masa daftar keluar di Matfen Hall Hotel, Golf and Spa?
Daftar keluar adalah jam 11:00.
Di manakah terletaknya Matfen Hall Hotel, Golf and Spa?
Terletak di lokasi luar bandar, hotel mewah ini dalam jarak 12 bt (20 km) dari Corbridge Roman Site, Belsay Hall, Castle and Gardens dan Kota Chesters Roman. Taman Negara Northumberland dan Biara Hexham juga dalam jarak 12 bt (20 km) pemanduan.
Ulasan
Matfen Hall Hotel, Golf and Spa Ulasan
9.0
Hebat
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
9.2
Kebersihan
9.4
Lokasi
9.0
Kakitangan & perkhidmatan
9.0
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 112 daripada 169 ulasan
10 - Cemerlang
112
Penilaian 8 - Baik. 36 daripada 169 ulasan
8 - Baik
36
Penilaian 6 - Boleh diterima. 10 daripada 169 ulasan
6 - Boleh diterima
10
Penilaian 4 - Lemah. 7 daripada 169 ulasan
4 - Lemah
7
Penilaian 2 - Teruk. 4 daripada 169 ulasan
2 - Teruk
4
Ulasan
Disahkan
10/10 Cemerlang
Roger
19 Okt 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Perfect
Roger
Menginap 1 malam pada Okt 2025
Disahkan
10/10 Cemerlang
Thomas
17 Nov 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic hotel
Excellent stay
Thomas
Menginap 1 malam pada Nov 2024
Disahkan
10/10 Cemerlang
Sean
14 Dis 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful place great food and immaculate service
Sean
Menginap 1 malam pada Dis 2024
Disahkan
10/10 Cemerlang
Elena
15 Feb 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!
Elena
Menginap 2 malam pada Feb 2025
Disahkan
10/10 Cemerlang
Isabelle
19 Nov 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lovely stay, dinner in the Emerald restaurant was a highlight. Bar, restaurant and porter service was exceptional.
Isabelle
Menginap 2 malam pada Nov 2024
Disahkan
10/10 Cemerlang
Sholto
10 Jan 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent nights stay and very well looked after. Would highly recommend.
Sholto
Menginap 1 malam pada Jan 2025
Disahkan
10/10 Cemerlang
Pengembara yang disahkan
21 Jul 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent.
Amazing stay in an excellent hotel. The room was great, the spa facilities were lovely, and the staff were incredibly friendly and helpful.
Pengembara yang disahkan
Menginap 1 malam pada Jul 2024
Disahkan
10/10 Cemerlang
Ray
7 Dis 2016
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
NICE HOTEL
an nice hotel with some painting ongoing , the rooms were comfortable and breakfast good
Ray
Disahkan
10/10 Cemerlang
Ian
23 Jun 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Just excellent all round!
We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!
Ian
Menginap 1 malam pada Jun 2024
Disahkan
10/10 Cemerlang
Ian
23 Jun 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Just excellent all round!
We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!
Ian
Menginap 1 malam pada Jun 2024
Disahkan
10/10 Cemerlang
Claire
20 Jun 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely stay at the Matfen Hall Hotel. Staff couldn’t do enough for you and the EV charger was an added bonus!
Claire
Menginap 1 malam pada Jun 2024
Disahkan
6/10 Sederhana
Michael
22 Ogo 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Overrated
The hotel location was great with views out over the golf course from the bar and restaurant. Not so good from our room which was also very hot without air conditioning.
They made a mistake on our invoice trying to charge for services we did not have and final bill was incorrect. We were also charged a service for collecting our own drinks from the bar !!
Michael
Menginap 2 malam pada Ogo 2025
Disahkan
10/10 Cemerlang
Menna
12 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice place to relax
Everything went well
Menna
Menginap 1 malam pada Apr 2024
Disahkan
10/10 Cemerlang
John
8 Sep 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Best hotel we have stayed in in the North East. Quality of decor and furnishings was outstanding. Staff were generally very professional. However, there appeared to be a shortage of staff in some areas and some inexperienced staff.
John
Menginap 2 malam pada Sep 2024
Disahkan
8/10 Baik
Stephen
28 Feb 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel expensive for what it offers unless you play golf.
Beakfast good but eratic service.
Keeps good but expensive.
Emerald restaurant excellent.
Room very pleasant but towel rtail didnt work so had to keep getting new towels.
Stephen
Menginap 2 malam pada Feb 2025
Disahkan
8/10 Baik
Sylvia
25 Jul 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The pool was gorgeous. It was a bit tricky downloading the app on the phone to open the door. The app would just shut down and it took at least ten tries. Staff was wonderful. Helpful and kind. Dinner was average. I ordered a cauliflower steak which was good, but a very high price for just a large piece of cauliflower. The map to walk around the grounds was confusing and I ended up on the golf course, which didn’t make some
Of the golfers happy. Bed was one of the best I’ve ever slept in.
Sylvia
Menginap 1 malam pada Jul 2025
Disahkan
8/10 Baik
Phil
21 Apr 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
With just a little tlc...
The property and the food were terrific (albeit theres LOTS of exterior building work going on).
Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Phil
Menginap 2 malam pada Apr 2025
Disahkan
6/10 Sederhana
Scott
26 Jul 2024
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Mixed bag
Beautiful building & facilities - service and hygiene doesn't match the building.
Scott
Menginap 2 malam pada Jul 2024
Disahkan
10/10 Cemerlang
Deanne
14 Jun 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Simply stunning!
Matfen Hall really is outstanding, my stay was faultless.
All staff were so warm, welcoming and helpful- I was greeted upon arrival with a welcome drink and my bags were taken up to my room whilst I checked in and relaxed in the Great Hall.
Every nook and cranny of this hotel is gorgeous, beautifully crafted and fabulously furnished, including the room I was allocated. It was a generous size bedroom and dressing area with a huge bathroom, stunning views and light and airy in the daytime but warm and cozy at night.
I ate in The Cloisters and The Keepers during my stay, both offering tasty treats and excellent service.
I used the spa facilities and loved the comfy robe and slippers. The thermal suites were a welcome break from the wild weather and I nearly fell asleep on the lounge chairs it was so peaceful.
I can not wait to come back again soon and explore the hotel further, and enjoy all it has to offer, when I have more free time!
Deanne
Menginap 1 malam pada Jun 2025
Disahkan
10/10 Cemerlang
Terry
18 Apr 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing it’s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vista’s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.
Terry
Menginap 2 malam pada Apr 2025
Disahkan
10/10 Cemerlang
Chris
22 Jul 2024
Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Beautiful and comfortable country house hotel
Our stay here was wonderful . We were at first offered a room which was stiflingly hot . (It was a hot muggy day ). As result we requested a cooler room and this was done with no fuss . The new room was much cooler . It was spacious with a large comfortable bed and a very well appointed bathroom and lovely view across the golf course. Highly recommend and reasonable value considering the amenities.
Chris
Menginap 1 malam pada Jul 2024
Disahkan
10/10 Cemerlang
Jill
13 Sep 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great hotel, disappointing experience.
The hotel was beautiful and the staff welcoming. We were taking part in the great north run so the staff opened breakfast up one hour early which we appreciated as it meant we could leave with our bellies full. The only negative to our stay was that my fiancé had planned on proposing at the hotel and apparently had it all organised with the venue. However, the day before they called to say he wouldn’t be able to go ahead with the planned engagement and so he scrambled to find a different location on our way down. He told me afterwards about the stress this caused (understandable) so that was a shame.
Jill
Menginap 1 malam pada Sep 2024
Disahkan
8/10 Baik
Michael
11 Sep 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The world's most expensive sauna!
Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.
Michael
Menginap 1 malam pada Sep 2023
Disahkan
4/10 Lemah
Nathan
19 Jan 2025
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Nathan
Menginap 1 malam pada Jan 2025
Disahkan
2/10 Teruk
Dalia
8 Mei 2025
Tidak sukakan: Kakitangan & perkhidmatan
1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals
2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat)
3. Strong smell of chlorine in the corridors around the SPA area
4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+
5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...)
6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional.
7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..."
SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars...
TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.