"We were in our room getting ready for event. Someone walked in who was also assigned our same room. We called down to front desk and the girl responded not by apologetic, she told me she’s busy down there at Theo time. I asked for an apology and nothing. After asking for a mgr . We were asked to come down. The mgr spoke with us and did apologize. The room is small. Our room was right next to the elevator we heard the noise from that all night. Though the bathroom rent you heard others talking. The lap sade was falling apart . The heat would not switch to ac "