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Ulasan tentang The Surrey

2.5 out of 5
The Surrey
20 East 76th Street, New York, NY

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 714 daripada 1000 ulasan" "
Penilaian 8 - Baik. 179 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 59 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 38 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 10 daripada 1000 ulasan" "

9.6/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

9.2/10

Keadaan hartanah & kemudahan

Ulasan

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
Menginap 5 malam pada Mac 2020
Respons daripada hotel_mgmt_team_365 pada 9 Mac 2020
Thank you for allowing us to host your recent trip to New York City and for sharing your review. We are pleased to read that our location and room size were to your liking, though we sincerely regret to learn that there were aspects of your stay which fell short of perfect. Please rest assured that in our follow up with our staff, we will discuss how to ensure a more flawless experience going forward, and we hope that you will allow us the chance to earn back your trust with an improved experience on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
Menginap 5 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 5 Mac 2020
Thank you for your kind review. We are delighted to read how much you enjoyed our Upper East Side location, as well as your stay at our hotel. We hope to have the pleasure of welcoming you again soon. Warm regards, The Surrey

8/10 Baik

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Un accueil toujours agréable, avec un personnel attentionné. L'accès à un café au rdc, chaque matin Je regrette les prix dissuasifs du bar de chambre ainsi que lors du départ, nous devions descendre nos bagages. Un guide détaillé précisant l'étage pour la salle fitness, le rooftop(en période estivale)seraient appréciable. Nous espérons revenir et profiter de la terrasse(en période estivale)qui nous avait laissé un bon souvenir.
Menginap 7 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 5 Mac 2020
Thank you for your review. We are delighted to read that you enjoyed your stay, and we appreciate your additional comments. We look forward to welcoming you again this summer to enjoy our Private Roof Garden. Warm regards, The Surrey

10/10 Cemerlang

Thomas

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
Menginap 4 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 5 Mac 2020
Dear Thomas, It was a pleasure to have you with us, and we are glad to read that you enjoyed exploring our Upper East Side neighborhood. Thank you for taking the time to share your review, we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 Cemerlang

Melina

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
Menginap 2 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 27 Feb 2020
Dear Melina, Thank you for your kind review. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

8/10 Baik

R, Massachusetts

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
Menginap 2 malam pada Feb 2020
Respons daripada Lily B. pada 24 Feb 2020
Dear valued guest, Thank you for taking a moment to provide us with this great feedback on your stay. As you know, we rely on constructive feedback to improve and grow. Our team is trained to always show empathy towards our guest and we are sincerely sorry the concern you brought to the front desk agents attention was not handles as its supposed to. We will be addressing this with the team to ensure this does not happen again. Once again, thank you for informing us about this and we look forward to welcoming you back. Best regards.

8/10 Baik

Bill_R, Wilmington, DE

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
Menginap 2 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 19 Feb 2020
Dear Bill_R, Thank you for allowing us to host your recent trip to New York City. It was a pleasure to have you with us, and we appreciate your feedback. We invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The service and style is amazing. The location is perfect next to the park - with great cafes and restaurants around every corner.
Menginap 4 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 19 Feb 2020
Thank you for your kind review. We are delighted to read that you enjoyed your visit to the Upper East Side, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 19 Feb 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 19 Feb 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

4/10 Lemah

Pengembara yang disahkan

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Check in was way too long. Way. To. Long. 20 minutes with the receptionist
Menginap 1 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 14 Feb 2020
Thank you for sharing your feedback, and please allow us to extend our sincere apologies for the delay at check-in. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured your comments will be addressed internally to ensure a better experience going forward. We hope to have the opportunity to provide you with a more flawless stay on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Menginap 1 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 7 Feb 2020
It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay at The Surrey. Thank you for sharing your review, we look forward to hosting your next trip to New York City. Warm regards, The Surrey

10/10 Cemerlang

Brian, Boston, MA

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean, comfortable, well appointed, excellent restaurant, great location, quiet at night.
Menginap 1 malam pada Feb 2020
Respons daripada hotel_mgmt_team_365 pada 7 Feb 2020
Dear Brian, Thank you for your kind review. We are pleased to read that our location, accommodations, and amenities made for an enjoyable experience. We hope to welcome you again soon. Warm regards, The Surrey

10/10 Cemerlang

Ilidia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 30 Jan 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
Menginap 3 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 27 Jan 2020
Thank you for your kind review. We are glad to read that our service and Upper East Side neighborhood made for an enjoyable stay. We hope to welcome you again soon. Warm regards, The Surrey

10/10 Cemerlang

Carole, Denver, CO

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The location is excellent especially for access to the museum and park. A real gem of a hotel with wonderful, welcoming staff and lovely rooms. Loved the window seat in our room!
Menginap 5 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 27 Jan 2020
Dear Carole, Thank you for choosing The Surrey. It is a pleasure to read how much you enjoyed your visit to the Upper East Side, and we look forward to hosting your next getaway. Warm regards, The Surrey

10/10 Cemerlang

Glenn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Regretfully I was there only over night. Looking forward to going back to enjoy more that the hotel offers
Menginap 1 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 27 Jan 2020
Dear Glenn, We appreciate you choosing to stay with us, and we look forward to welcoming you again on your next trip to New York City. Warm regards, The Surrey

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, kemudahan
O que mais gostei foi a atenção dos funcionários. O que menos gostei foi a conservação dos móveis nos quartos
Menginap 15 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 27 Jan 2020
Thank you for investing the time to share your feedback. We are pleased to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Ilidia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
An experience to return to
Very nice hotel with very good and professional staff who go above and beyond to help make your stay a lovely experience. Very clean. The bed was extremely comfortable too. Nice bar with live Jazz to relax and unwind after a long day. Will return Very good and safe location with very high end shops all within walking distance
Menginap 1 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 27 Jan 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.
Menginap 1 malam pada Jan 2020
Respons daripada Lily B. pada 20 Jan 2020
Dear Valued guest, We are thrilled to learn you had a great stay with us. Thank you for taking a moment to tell us about your stay. We look forward to welcoming you back soon.

4/10 Lemah

Aj, Toronto

Mengembara bersama pasangan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades
Menginap 2 malam pada Jan 2020
Respons daripada Lily B. pada 20 Jan 2020
Dear Aj, Thank you for taking a moment to provide us with this useful feedback. On behalf of the entire team here, we want to express our sincere apologies for the service delays and failure to acknowledge you are a VIP guest. We are sorry about that and will like to make it up to you. If you have a moment, kindly provide me with more details; name and date of stay so I can make sure this does not happen again. Best regards

4/10 Lemah

Pengembara yang disahkan

Menginap 2 malam pada Jan 2020
Respons daripada Lily B. pada 20 Jan 2020
Dear Valued guest, We are so sorry to learn you did not have a great stay with us. I will like to learn about your experiences during your stay so we can look into it further to improve. Kindly provide me with more details when you get a moment. Best regards.

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2020
Respons daripada hotel_mgmt_team_365 pada 6 Jan 2020
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we hope to have another opportunity to welcome you again soon. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Surrybwas clean , the staff was extremely helpful . The beds were very comfortable
Menginap 1 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 3 Jan 2020
Thank you for choosing The Surrey, it was a pleasure to have you with us. We are happy to hear that our service and accommodation allowed you to enjoy your visit to the Upper East Side, and we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staffs are professional and very friendly. Room was very clean.
Menginap 2 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 30 Dis 2019
Thank you for your kind review. We are delighted that our service and accommodations made for an enjoyable stay, and we look forward to hosting you again on your next Upper East Side getaway. Warm regards, The Surrey

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Look somewhere else if you can
The receptionists were snobs. But the doorman and greeters were friendly and helpful. Multiple emails regarding pet fees went unanswered. No complimentary coffee after 830 am. Usage fees are excessive. Especially since you only stayed one night and didn’t use anything but room. Not worth the price at all.
Menginap 1 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 30 Dis 2019
Thank you for your review. While we are pleased that you found our doormen and greeters to be friendly and helpful, we sincerely apologize that our service was not consistent throughout your stay. Rest assured that we will discuss your comments internally to ensure a better experience going forward. It was a pleasure having you with us, and we hope that one day you will allow us another chance to earn back your trust with a more flawless stay. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Small beautique hotel really makes one feel at home and cared for.
Menginap 2 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 19 Dis 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Theresa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 17 Dis 2019
Dear Theresa, Thank you for your kind review. We are delighted to learn that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 9 Dis 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

6/10 Boleh diterima

Hassan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2019
Respons daripada hotel_mgmt_team_365 pada 9 Dis 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 5 malam pada Nov 2019
Respons daripada Lily B. pada 7 Dis 2019
Thank you for taking a moment to provide us with your feedback. We are thrilled to learn you have a great stay. Thank you for staying with us and we look forward to welcoming you back soon. Best regard.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The bed was too soft and we suffered for days. By contrast tne pillows were too hard and foamy. I would have expected better bathroom amenities
Menginap 2 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 9 Dis 2019
Thank you for choosing to stay with us, and for sharing this valuable feedback. Please rest assured that we will address the noted items in your room. We hope that you will allow us another chance to provide you with a more flawless experience on your next trip to New York City. Warm regards, The Surrey

6/10 Boleh diterima

David

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Bathrooms and furnishings of suites need upgrading
Menginap 3 malam pada Dis 2019
Respons daripada Lily Badimah pada 6 Dis 2019
Hello Mr. David, Thank you for your recent stay, we hope you enjoyed your time here at the Surrey. Thank you for taking a moment to provide us with feedback regarding your stay, we rely on feedback to improve and the concerns you raised will be shared with our leadership team. I was unable to pull up your reservation and will appreciate it if you could provide your last name. Once again, thank you for choosing the Surrey Hotel. Best regards.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 2 Dis 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Nov 2019
Respons daripada Lily B. pada 26 Nov 2019
Thank you for taking a moment to review your stay. We are thrilled to learn you enjoyed your stay. We hope to see you again soon. Best regards

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 21 Nov 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you visit. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great Location and very friendly staff. Good facilities
Menginap 2 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 21 Nov 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 18 Nov 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 18 Nov 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

4/10 Lemah

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
Half of staff great The rest substandard Operational issues
Menginap 1 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 18 Nov 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

8/10 Baik

Pengembara yang disahkan

Menginap 3 malam pada Nov 2019
Respons daripada hotel_mgmt_team_365 pada 15 Nov 2019
Thank you for your kind review. We are delighted to read that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

6/10 Boleh diterima

Mikayla

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 31 Okt 2019
Dear Mikayla, Thank you for your review. We are pleased to learn that you enjoyed your visit, and we hope to have the opportunity to further impress you on your next trip to New York City. We look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Lisa, Piedmont California

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Location was AMAZING! Gorgeous room, service was spectacular.
Menginap 4 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 31 Okt 2019
Dear Lisa, Thank you for your kind review. It is wonderful to read how much you enjoyed your Upper East Side getaway, and we look forward to your return. Warm regards, The Surrey

8/10 Baik

Gwendolyn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 28 Okt 2019
Dear Gwendolyn, It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay. We look forward to your return, and we invite you to let us know if there is anything more that we can do to add to your comfort on your next visit. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 12 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 28 Okt 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We loved the location of this hotel. It’s a great size and manages to deliver excellent, high level service whilst maintaining a boutique feel. Whilst perhaps slightly dated, my room was spacious, clean and the staff were friendly and helpful. I look forward to visiting The Surrey in future.
Menginap 4 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 28 Okt 2019
Thank you for your kind review. We are delighted to read that you enjoyed your stay, and we look forward to hosting your next visit to New York City. Warm regards, The Surrey

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 6 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 25 Okt 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we hope to have another opportunity to welcome you again soon. Warm regards, The Surrey

10/10 Cemerlang

Robert

Menginap 4 malam pada Okt 2019

4/10 Lemah

SV

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
For $700 a night we expected more. Staff was rude and not well-trained. Blood stain on pillowcase.
Menginap 3 malam pada Okt 2019
Respons daripada The Surrey pada 18 Okt 2019
Dear SV, What you describe is indeed not up the high cleanliness and hospitality standards of our hotel, and we'll be sure to address your issues immediately in order to better serve you next time. We hope to welcome you back for a five-star stay. Kindly, The Surrey

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location, comfortable rooms, excellent bar and restaurant
Menginap 1 malam pada Okt 2019
Respons daripada hotel_mgmt_team_365 pada 10 Okt 2019
Thank you for your review. We are delighted to learn that you enjoyed your stay at The Surrey, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey