Hotel Dekat Mountsorrel Railway

"Nice breakfast Parking easy "

"Location on point, room was out of a book and staff were impeccable xx"

"Check in was a joke . Rang bell 3 times before anyone came to reception. When they did arrive tried to charge me again when I had already paid. My message said breakfast ( continental was included) . Got up next day and female staff member said it wasn’t so we went elsewhere for breakfast. ON return I showed them message from hotel to say it stated breakfast was included. They did give us it the day we were leaving. They didn’t offer to reimburse for breakfast as their mistake I asked for two...

"The room full of spider 🕷 Web. Please dont recommended to no one. The staff unhelpful."

"Very pleasant welcoming staff great location for us as we were attending a party nearby. Pleasant and clean room and would use The Star again if we have to return to the area "

"Great location for town centre. Good sized room and had everything you needed. Most of the staff friendly (especially the 2 ladies). Breakfast good value for money. Car park next door you have to pay for but it was reasonable."

"Very disappointed with room. Paid £80 when was only worth a maximum of £20. Fire safety poster in bedroom unreadable! Very dated, dark & dingy decoration In desperate need of work Located on a busy main road, so noisy traffic. Carpet unclean Bathroom in need of updating 2 cups in room but no glasses. I asked a member of staff for a glass but was told they don’t supply glasses?? Definitely not recommended at this price!!!!"

"Despite a request for a disability friendly room we found ourselves at the very top of the guest house and having to carry heavy luggage with a disability was totally unacceptable. In addition to this we were met with a pungent smell of cigarettes and cannabis and the smell unfortunately was rife in our room and we were unable to remove the smell despite having windows open all night and using our cleaning products as air freshners . The bathroom was in a despicable state very very dirty...

"Very friendly and helpful staff."

"Room was very clean and staff was very helpful."

"Excellent"

"Bed and bedding comfy with 2 choices of pillows. Good hot water and pressure. Only draw back was the reverse cycle was not controllable due to not having a down button. Temp stays on 25 or you could put it up not down. Had a standing fan fan which we had on all night and heating off. Too cold for windows open. "