Hotel Dekat Mountain Island Lake

"Nice area for hotel, clean well kept property. The ac was not working as well as expected, felt humidity."

"Hotel was immaculate. Customer service 10 out of 10. The comfort of the bed and pillows cant be matched! The best sleep I've had in years!!! If I could buy the bed I would! They truly treat their guest very well. This is the ONLY place I'll stay when I'm in Charlotte and I will tell all my friends and family!"

"It all started with check in! We were accommodated with adjoining rooms with handicap bathrooms. Staff were outgoing & friendly. The room was clean & comfortably. Definitely stop there next time we are in the area."

"Beautiful grounds, clean rooms"

"good stay"

"What I like about the property was the convenience and the cleanliness."

"Would stay again"

"The front lobby was closed so no one was there to greet the guest which led me to try and find another hotel on short notice. The front desk eventually opened up but then closed shortly after checking me and my family in. There was no staff on site to assist the guest. The security was not there because the doors remained unlocked all night. The room didn’t have any soap lotion cups plates iron, ironing board, or any other amenities. It was literally just a place to sleep. My blanket had makeup...

"Clean and comfortable room, very good breakfast, convenient location"

"Staff was unhelpful and rude. It took over 40 minutes to get the shuttle from the airport. The hotel is only five minutes away from airport. Bed frame was broken and lopsided."

"NA"

"Pool is broken front desk was not helpful upon arrival I got no direction or Info. Upon leaving guy was sleeping at front desk I had to wake him"

"👍"

"Rooms were clean"

"Terrible stay. We booked two rooms. Bed broken in one. The other room the tv was broken. We were placed in new rooms- AC broken, another TV was broken. Linens never came despite calling down to front desk multiple times. Had to wake my kids up to walk to the front desk for linens we requested pre booking. No creamer for coffee, breakfast was late. Not worth the 500 bucks I paid for two rooms. Wish I could get a refund"

"Overall, my stay was not a pleasant experience. The room and bed had a strong unpleasant odor, which made it difficult to stay comfortably. In addition, the air conditioner was not functioning properly and produced excessive noise throughout the night. I was also concerned about the environment outside the hotel, as there were several individuals appearing to engage in suspicious or disruptive activity near the main entrance, which made me feel unsafe. I hope these concerns can be addressed to...

"Love the inside/outside pool and decor, love the 24/7 airport transport, comfortable bed, nice amenities in the room including refrigerator and tub"

"Good stay"

"Clean and neat place to stay, one of the best in Huntersville North Carolina area ."