2/10
Checked in during Power Tour. They only had one young lady at the front desk. No fault of hers but I waited 45 minutes in line to get checked. Had to pay an additional 100$ for safety deposit at time of check in. Finally got checked in and on the way to our room, other guest staying there informed us of bugs in the room. We tore apart the room and sure enough under one mattress was crawling bugs. After a google search determined it was bed bugs and there was shells of bed bugs under the beds that clearly had not been cleaned up in many stays. We left and politely told the young lady at the front desk we were not staying due to conditions and ask for a refund. We also had pictures and videos of the bugs. She stated no problem money would be refunded. Long story short week later I had to make a claim with my credit card company to try and get the charge taken off. The deposit and room charge is still there. The day we left I know of three other people that left due to bugs as well. Hate to leave a review bad of any kind but after my experience avoid this hotel if possible.
Matthew
Menginap 1 malam pada Jun 2025