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Hotel Santa Cruz

3.0 star property
Hotel in Tlalnepantla de Baz with 24-hour business centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

Interior entrance
Hallway
Individually decorated, desk, iron/ironing board, free WiFi
Exterior
Lobby
Travelers find Hotel Santa Cruz in the city center, with a bar and restaurant for relaxation after exploring. A 24-hour business center ensures work flows, while free WiFi keeps everyone connected. Practical amenities include complimentary self-parking and luggage storage.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Free WiFi

Room options

Check availability for these dates

Tonight
Oct 6 - Oct 7
Check availability for tonight Oct 6 - Oct 7
Tomorrow
Oct 7 - Oct 8
Check availability for tomorrow Oct 7 - Oct 8
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Bathroom

Junior Single Room, 1 King Bed, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
Desk
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ensuite

Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

Highlights

Individually decorated
LED TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
Desk
Wardrobe
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
Desk
Wardrobe
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
Desk
Wardrobe
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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9.8 out of 10, Exceptional, 2,351 reviews
The price is RM559
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About the area

Tlalnepantla de Baz is home to Hotel Santa Cruz. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and some of the area's notable landmarks include Angel of Independence Monument and Paseo de la Reforma. Check out an event or a game at Mexico City Arena, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed.
Visit our Tlalnepantla de Baz travel guideOpens in a new window
Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Mundo E Shopping Center - 3 min drive - 2.7 km
  • Plaza Satelite Shopping Center - 4 min drive - 4.2 km
  • Mexico City Arena - 5 min drive - 5.3 km
  • Toreo Parque Central - 9 min drive - 9.8 km
  • Basilica of Our Lady of Guadalupe - 11 min drive - 13.5 km

Getting around

  • Tlalnepantla de Baz Station - 4 min drive
  • Tezozomoc Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Barbacoa Alex - ‬13 min walk
  • ‪Tacos de Carnitas "El Paisa - ‬8 min walk
  • ‪Pasteleria Macram - ‬11 min walk
  • ‪Casa El Tinacal - ‬13 min walk
  • ‪Antojitos Mexicanos Doña Trini - ‬11 min walk

About this property

Hotel Santa Cruz

Hotel near Mexico City Arena
You can look forward to a bar, a 24-hour business centre and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a vending machine and a banquet hall
  • Tour/ticket information, luggage storage and smoke-free property
Room features
All 100 individually decorated rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 17 September 2025 to 20 September 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Cruz?

Checkout is at 1:00 PM.

Where is Hotel Santa Cruz located?

Situated in Tlalnepantla de Baz, this hotel is 1.8 mi (2.9 km) from Mundo E Shopping Center and 2.5 mi (4.1 km) from Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 miles (10 km).

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Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 31 out of 112 reviews
Rating 8 - Good. 33 out of 112 reviews
Rating 6 - Okay. 15 out of 112 reviews
Rating 4 - Poor. 9 out of 112 reviews
Rating 2 - Terrible. 24 out of 112 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ariel

Liked: Cleanliness, property conditions & facilities
bien
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Recomendado

Excelente ubicación, todo muy limpio y con mucha calma, el trato en recepción deja un poco que desear respecto a su manera de responder las preguntas de los huéspedes pero en general todo excelente.
Stayed 1 night in Feb 2025

8/10 Good

Leandra Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en todo
Stayed 4 nights in Oct 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen sitio.
Stayed 1 night in Jun 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buenas condiciones, el cuarto doble tenía lo necesario para nuestra estancia,jabón , shampoo,toallas, etc
Stayed 2 nights in Sep 2024

2/10 Terrible

patty

Liked: Property conditions & facilities
Disliked: Staff & service
Me tocaron mi puerta alas 4 de la mañana me sentí insegura y me fui a otro lugar a pesar de haber pagado 3 días perdí dinero pero preferí eso a Dios guarde me hicieran algún daño lo reporte a recepción y no sentí que me apoyaran de manera profesional
Stayed 3 nights in Aug 2025

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen servicio
Stayed 1 night in Apr 2024

2/10 Terrible

Raul

No me respetaron la reservación, y cuando llegue me dijeron que la habitación ya estaba ocupada pero que me podian dar una suit doble por un costo extra, siendo exactamente la misma que vi en la foto cuando reservé por un costo mayor al inicial
Stayed 1 night in Jun 2025

8/10 Good

Celene Yaren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues la comida muy rica lo que no me gustó que hasta algo solo
Stayed 1 night in Aug 2024

2/10 Terrible

Francisco Ibarra

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son horribles y el personal te atiende súper despota,
Stayed 1 night in Sep 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una opción a buen costo.

El personal es amable y con disponibilidad. Habitación amplia y limpia, agradable para descansar. Las instalaciones no estan lujosas, pero son funcionales. Costos accesibles.
Stayed 4 nights in Aug 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Gerardo

Liked: Amenities
Disliked: Property conditions & facilities
Es una propiedad muy antigua
Stayed 1 night in Jul 2024

8/10 Good

HUGO ERICK

Liked: Cleanliness, property conditions & facilities
Es básicamente un hotel de paso, aunque con instalaciones en buen estado en general. Por el costo bastante asequible, puede ser una opción si no se llevan niños. Los alrededores es zona industrial así que no hay negocios cercanos. Me pareció bastante limpio. Hay estacionamiento en el sótano.
Stayed 1 night in Nov 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien
Stayed 1 night in Jul 2024

6/10 Okay

griselda

Liked: Property conditions & facilities
Disliked: Staff & service
El hotel está limpio, las empleadas (recepción y cocina, las que me tocaron a mi) son apáticas y hasta groseras, estuve dos noches y una de ellas los huéspedes de al lado, con música fuerte a las casi una de la mañana, en recepción les marcaron y les dijeron que bajarán su volumen, pero finalmente a los huéspedes les valió y yo creo a recepción tambien, pues todo siguió igual, no dormí en toda la noche, la verdad mucho ruido a tempranas horas, no se puede descansar. Las instalaciones buenas
Stayed 2 nights in Apr 2025

6/10 Okay

Rocío

Necesita mejorar su servicio
Stayed 1 night in Sep 2024

2/10 Terrible

Alejandro

Disliked: Room comfort
Hice mi reserva, la aplicación me cobró pero en el hotel tuve que volver a pagar pues mi reserva no estaba registrada
Stayed 1 night in Sep 2024

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025

2/10 Terrible

Vania Briceida

Disliked: Staff & service, property conditions & facilities, room comfort
No respetan las reservaciones y hacen como que no las encuentran. Querian cobrar mas de lo acordado. El personal no es nada amable son groseras y los articulos q ue venden ahi son carísimos. La cama fatal super dura y fea. Y las almohadas igual bien fea
Stayed 1 night in Mar 2021