Hotel berdekatan Mercure Hythe Imperial Spa Naturel

"Room was lovely. Felt that the bar service was quite slow. Toilets in reception area were in a terrible state on arrival and even worse the following morning - definitely needed to be clean on a more frequent basis. Had drinks in The Snug which was a lovely space but dirty tables and crumbs on the floor. Not what I expected from a four star hotel. Would stay at the hotel agdd as in but they definitely need to up their game."

"Really enjoyed staying in the room that was on 2 floors. Great view of the sea. Room was OK. needs updating as does the rest of the hotel. The lift is very small. Could only get 2 small people in it. Not much room for anything else. Great Indian restaurant inside the hotel. Highly recommended that. Great location just needs updating. Great staff."

"Friendly helpful staff. Good size room and clean. TV didn't work, it kept losing its signal and the toilet was hard to flush."

"Very clean room with plenty of tea making facilities and lots of hot water, fluffy towels and a comfortable bed. Helpful full length mirror in bedroom. Some of the communal areas look a bit tired, but staff welcoming and room was great for my needs (staying overnight in area ready for family get together). Great location for Hythe and walk along seafront short drive away."

"Room was clean and comfortable. Breakfast was adequate. Would use again as it was an ideal stay near the theatre."

"Everything"

"It was ok... the property is nice, but for what we paid you hoped for a bit more."

"Ok für einen Zwischenstopp aber definitiv überbewertet. Zimmer ok aber Mobiliar sehr in die Jahre gekommen. Beim Duschen geringer Wasserdruck und nur zeitweise wirklich warmes Wasser. Abendessen und Frühstück passabel. Die Lage ist perfekt aber wir übernachten beim nächsten Mal woanders!"

"Amount of things supplied, didn't really need half the stuff we took. Excellent flat. Well equipped. Nice set up. Bonus bottle of wine. Lovely views. Apart from stairs everything was perfect, even stairs I coped with. Can't praise it enough."

"The family room was a good size and clean unfortunately the double bed had a dreadful squeak at every movement! However for one nights stay it was absolutely fine. I needed to wash and sterilise some baby bottles and despite it being 10pm the staff were very helpful and came back to give me access to the kitchen and microwave ( which again was very clean and tidy) we left too early for breakfast but I wouldn’t hesitate to book again for an overnight stop"

"On the back of the bedroom door is a card you can hang up if you do not want your room serviced that therefore implies the room would be serviced as would normally be expected. But it wasn't and when I queried it with reception they said the rooms have not been serviced since covid. If that is the case visitors should be pre warned that the room would not be cleaned, waste bins not emptied,no replenishment of beverage trays, no clean towels . You have to ask for these services . "

"Hotel is not fit to house a dog. Blood and semen on the bed, bed made out of wood, exposed electrics, shower door that doesn’t close. Half the building had pigeons flying around inside which we seen as we pulled up. All was reported to reception and asked for a refund, which was refused. We left and booked another hotel! After 2 hours of phone calls to hotels.com they agreed to refund for our booking. "

"I would like to ask for a full refund really but I know I won't get one. We were left in property on our own and told to lock up when we come and go. The sheets on the beds were dirty. Bathroom dirty. Tea and coffee in the room but no milk. We left at half 4 in the morning with little or no sleep at all. Terrible place "

"the only positive to ay about this hotel is where it is positioned inf Folkestone."

"Decent room but bathroom needs improvement We recently stayed at Rocksalt Rooms in Folkestone. The room itself was comfortable and nicely appointed – we had no issues there and enjoyed the location right by the harbour. Unfortunately, the bathroom was a real letdown for a longer stay. The shower left the floor and toilet completely soaked every time, and the sink was far too tiny, which made daily routines awkward. These issues made the bathroom impractical, especially given the wet-room style...

"The room was clean, bed linen fresh and the bed comfortable. The hotel and room looked a little tired with its décor and could do with a refresh. Only stayed a single night at a very good rate and would do so again."