Merces hotels from RM57

"The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking."

"Great expansive resort. Electric buggy cart available to transport if needed. Pools excellent. Plants and gardens amazing. Beach prefect. Sea warm."

"Amazing staff! As soon as we informed them of our occasion for travel they gave us a nice upgrade and also treated my wife with lovely birthday cake which was surprising and warm gesture. Keep up the great customer experience. "

"Great "

"The property is ok as compared to the other options available nearby like Hyatt Centric."

"Good for family "

"Yes all was great at the hotel.We love it."

"This an amazing hotel with the best staff - I could not recommend it more highly. The food is great, the staff is so kind and considerate and I wish I could have stayed longer ❤️"

"This is a really lovely hotel with great staff, great food and a brilliant pool. We spent 7 days of relaxation and loved every minute of it. The poo staff were so helpful and all the staff could t do enough for you. We would highly recommend this pace for beach access, food and relaxing"