Matrei am Brenner Spa Hotels

"The customer service is lacking when we checked into our room. "

"Great advice for lunch, dinner, and drinks watching the sunset from the front desk staff."

"Great location only a few minutes walk to the train station and a mall including a grocery store. Rooms are lovely with gorgeous big windows showing the mountains and AC was perfect. Also had an excellent breakfast buffet with plenty of choices. I do have to say the pillows were awful offer no support whatsoever. Did have an issue with housekeeping where personal items were moved (I.e clothes were put into my open luggage from a chair, medication also put into the luggage, and toothbrush being moved); do not appreciate the stress of having to look at all my things to make sure nothing was stolen since my personal things were moved around. Overall I do recommend."

"No hot water every morning and evening! Junior suites are located on lower floors with absolutely no views. "

"The stay was good with the exception of parking stresses and their rooftop bar being closed...a key reason to choose this hotel over others in the same area"

"Location Staff Ibrahim at front desk amazing friendly nothing to much for him also speaking 4 languages always useful in a great hotel"

"Spotless facilities with an excellent spa. The room was spacious and well appointed. Breakfast options were plentiful and the dining atmosphere relaxed and pleasant. Reception staff were most helpful."

"AC was not working"

"The Parkhotel Matrei has some of the most attentive and friendly staff I’ve met. The hotel gave off “home” feelings and not commercial hotel. The convenience of a front parking lot, gas station & grocery nearby was great and the rooms were perfect size for me and my many bags, as well as a space for me to get my work done. I was also given a holiday gift bag because they knew I’d be alone for the holiday. Just a great place, words don’t do them justice. Definitely will be returning some day!"