Hotel Keluarga di Malvern

"This property has gone steeply downhill since our last stay here. We come into town every couple of months and this hotel had been our go-to for a couple of years. The morning after we arrived, we saw bright pink lipstick on our fitted bedsheet; not mine as I had no makeup with me. There was also a dark brown-black smear on one of the lampshades. One of the two elevators was broken. The washing machine was out of order as was the ice maker on our floor. Our entire room looked and felt dingy and...

"The room had an infestation of ants in the bathroom requested to move rooms next room was musty smelly the doors were all damaged looked like people were trying to break in to the rooms by the way the doors has been damaged. Overall a horrible stay"

"Overall good "

"First room we got smelled of cigarette smoke. Also the counter in the kitchen was delaminating. The next room had nicotine stains all over the ceiling above the bathtub. Also the bathtub drain was completely plugged, and the staff had no Drano to clear the clog. And the tub faucet was almost falling off, and didn’t turn off completely (drip, drip, drip into the standing water left in the tub). The TV had only cable — no streaming options (e.g., Netflix, HBO Max, etc.), so you couldn’t even log...

"The floor in our room was not clean"

"Not a bad stay but they messed up the rates I booked at and have over charged me. I’ve called multiple times to have it rectified and have been told a manager will co tact me back but they never do."

"We had a two queen room that was quite large. The room had nice beds and high ceilings, but no fridge or microwave. I know there was one in the lobby, but would have been nice to have one in the room."

"Spacious rooms and great staff. Pools could have been cleaner, and better stocked with towels."