Hotel Keluarga di Malvern

"The room was clean with plenty of parking. Breakfast was pretty good. Elevators were a little dirty. Front desk was helpful but there was a storm during our stay. The pool wasnt open on time the next day. We didnt know this and went and asked how to access the pool, dressed in suits with towels. He told us and after we went outside we saw it was closed. We came back in and said 'oh. Its closed temporarily because of the storm.' That part is fine but it was a little irksome that he didnt say...

"Very nice staff, very clean room, excellent reception hall!"

"I really liked the kitchen added into the room. Everything was very clean, except the floor/corners in some spots, as well as the outside of the fridge. But the moment I opened it, sparkling clean!!! Paying for what you get but it was enjoyable to say the least."

"Overall it was good experience"

"Pool drained Ants in lobby by food Food from previous night in lobby Microwave and toaster in room didn't work"

"Bathroom and bed was clean. But the property is showing wear and tear. Carpet in our room needed to be cleaned and we had a fogged window that you could not see out. Front desk person was nice. Just time for a remodel."

"Room was extremely clean as well as the whole hotel I would definitely stay there again"

"It is important to have the capacity to boil water in the room. A microwave and a kettle are important. Not everyone does coffee or tea. It is time to change the carpet and some of the furniture in the room. Where possible, have firm mattresses. Today, like me, many people suffer from back pain. When the mattress is too soft, it is hard to sleep. Thank you,"