Hotel Keluarga di Malvern

"did not use the pool (it was closed and cold) did not use the gym. could use more fruit options as the Hampton Inn at Charles Place in Charolette, NC and the King bed in room 310 was too soft - should be upgraded or have rooms with firm mattresses."

"Ownership of hotel changed the night we arrived. We were the second customer under the new management. They also required a $100 deposit on a paid room. Both facts would have been nice to know when I booked the room earlier that week as I would have booked elsewhere. The front desk has a big tv recording your every move. Did not make me feel like I was in a safe environment or a trusted customer. Room was not clean. Dust on coffee table that could be written in - it was that thick. Nightstand...

"No restaurant open or bar area open. No breakfast available. "

"The front desk staff both are very nice and helpful Miqun"

"Property was beautifully maintained, helpful staff and cozy rooms! We had a delicious dinner at the restaurant, and enjoy continental breakfast. Highly recommend, will definitely be back. "

"Only one of the two elevators were operational. The remodeling work in lobby was incomplete. They charged a fee to park in the large lot. A RV was parked and occupied in the lot with the generator running. They promised to email my receipt at check out and then never received. "