Hotels near Mall St. Matthews

"The hotel was very nice and clean as it is still new. No complaints about the staff. They were all fantastic! For me, the bed was horrible! I woke up with the most awful back, neck, & shoulder pain for 2 days. My room backed up to I264, a very busy highway. Every single time a big truck would pass by you could hear noise, very disturbing. I could not ask for a different room because they were booked. None of this is the fault of anyone at the local hotel. I don’t understand why you would build a hotel next to the highway like that. It’s sort of my fault because I did not pay attention to it being next to the highway. The website says NOTHING about having to pay $50 PER NIGHT damage fee! When I got to the hotel, they’re asking me to pay $100 because I paid for two nights ahead of time! You could’ve taken the money out when I paid for the hotel, when I had the money! They would not let me check in without this money! I realize there are people that would destroy property, but I’m not one of them! You’re making the innocent people pay for the mean people problems! Not everybody has an extra $50 per night! I don’t have a credit card, I had to use my debit card. I did not have an extra $100 and they would not let me check in! I know I will get it back but it’s a huge inconvenience because I had to borrow it from somebody! If you want to fee, you need to take it out when I make the reservation! You put a huge hardship on me and your embarrassed the heck out of me! "

"Gross"

"Parking was easy, and free. The staff was exteremly polite. Clean toom, and it was very close to the concert we we're going to. The deposit was also returned to my account afterwards, because I didn't smoke in the room, or break anything. I would stay at this hotel again"

"Would come back and stay there. Hospitality was excellent clean room is clean but easy access off the bypass."

"Poor quality customer service "

"Clean"

"Was a nice visit. "

"Room was disgusting and check in took forever. We couldn’t even stay there."

"Rooms were clean and staff was friendly."