Hotel Keluarga di Louisville Timur

"Scheduled a 4-day stay, had a family emergency the first night and they wouldn't refund me for 3 nights! Not even one refund. Terrible customer service. Couldn't get the manager on the phone for 3 days. Showers are terrible. "

"Nice property with kind check in staff. Very close to 64 exit, restaurants, shopping."

"Evan had incredible customer service. Would stay there again. Room was nice and roomy for a big family of 5. "

"I want to start this off by saying the hotel was very nice, breakfast was great and the staff were very kind. We picked this hotel because it looked to be in a nice area with a lot of things to do and it looked safe. Our vehicle and multiple others were broken into while staying and the hotel does not have surveillance cameras on the parking lot. What happened to our car was not the hotel’s fault and they were very helpful, but the lack of security was concerning. "

"You get what you pay for"

"It was great! "

"Clean room. Pool was open."

"The staff was friendly and the room itself was clean and well-maintained, but I was incredibly disappointed by the lack of modern amenities. In 2026, I expect to be able to use streaming apps on the TV, but there was no WiFi or internet connectivity available for them. It’s hard to recommend a stay here until they catch up with the times and provide basic digital access."