4/10 Lemah
Yasmin
Mengembara bersama keluarga
2 Sep 2025
Tidak sukakan: Kakitangan & perkhidmatan
The room and bathroom were clean, location itself was great - easily walkable to Redondo. However, would not stay again. Our week and a half long vacation to California ended with two nights in Redondo at over 270 a night. We knew we would need to utilize laundry given three days at Disney and visiting family (which we had planned ahead of time to do at this hotel as it was a listed amenity when booking). The reception staff said they were unable to swap my money for quarters to use the laundry room and to return the next morning. I got the same comment the following afternoon after returning as they advised and ended up opting to use a local laundromat. I was a bit annoyed given the price we paid but understood. The receptionist staff however were rude and unwelcoming. We travel often and have not had a customer service this bad in quite some time. Would strongly recommend re-training the check-in staff to greet guests upon arrival and put cell phones down when communicating with hotel guests.
Yasmin
Menginap 2 malam pada Ogo 2025