10/10 Cemerlang
LILIANA
Mengembara bersama keluarga
1 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart.
From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay.
The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical.
Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for.
Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.