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Palms Hotel & Retreat By Palette London Romford

3.0 star property

Choose dates to view prices

You can look forward to a nightclub, a terrace and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is RM281
RM368 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(17 reviews)

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Garden view
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

View from room

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About the area

Located in Emerson Park, a neighbourhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. O2 Arena and ABBA Arena are cultural highlights, and travellers looking to shop may want to visit Lakeside Shopping Centre and Bluewater Shopping Centre. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or London Stadium. Visit our Hornchurch travel guide
Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Royal Victoria Dock Bridge and ExCeL London
    ExCeL Exhibition Centre
    43 min drive - 29.5 km
  • O2 Arena which includes a river or creek and modern architecture
    O2 Arena
    49 min drive - 32.5 km
  • Upminster Golf Club
    3 min drive - 3.3 km
  • Whitelands Dog Walking Area
    6 min drive - 2.7 km

Getting around

  • Upminster Station
    4 min drive
  • Upminster Underground Station
    4 min drive
  • London (LCY-London City)
    41 min drive

Restaurants

  • Costa Coffee
    5 min drive
  • The Ardleigh
    18 min walk
  • The Hop Inn
    6 min drive
  • Great Wall Chinese Takeaway
    6 min drive
  • Number One
    6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace and dry cleaning/laundry services. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.
Other perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), concierge services and luggage storage
  • A 24-hour front desk, outdoor furniture and 1 meeting room
Room features
All 138 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • 32-inch TVs with digital channels
  • Wardrobes/cupboards, electric kettles and heating

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 9 Mar 2026 start from RM281, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self-parking is free at this property.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Checkout is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this spa hotel is within 3 miles (5 km) of Upminster Golf Club, Queen's Theatre and Romford Market. Thorndon Country Park and Hornchurch Country Park are also within 6 miles (10 km). Harold Wood Station is 22 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

7.0

Good

8.0

Cleanliness

6.8

Amenities

6.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 57 out of 149 reviews
Rating 8 - Good. 31 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 32 out of 149 reviews

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025

8/10 Good

Sikander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Breakfast Gestapo

Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
Stayed 1 night in May 2025

2/10 Terrible

Elliot

Liked: Cleanliness, room comfort
It started off great. I had a 3 night stay and the first 2 nights were good other than not being able to use netflix or anything like that on the telly. But overall a good night sleep. Then along came the Gypsy wedding. All i can say is i got little to no sleep. Had to keep checking on my car as there was no control over the party till after the police came. Doors being kicked hotel getting smashed up. It was definitely by far the worst experience in a hotel ever. And i stay in alot of hotels due to work. So safe to say i will never come back here again which was a shame as the first couple of days were a nice comfortable stay.
Stayed 3 nights in Jun 2025

2/10 Terrible

Lisa

Liked: Cleanliness
Disliked: Staff & service

The worst breakfast ever!

The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!
Stayed 2 nights in Sep 2025

6/10 Okay

Mike

Disliked: Staff & service
Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
Stayed 1 night in Jun 2025

10/10 Excellent

Akinduro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the palms. I stayed for four days for a wedding event that took place in the event center. The staff were warm and most especially Nicholas at the front office also the housekeeping team that came in every morning for the room cleaning. The entire team was helpful. The Palms is near Harold Wood station, where you get on the Elizabeth line to take you to Heathrow airport or connect other places in the UK. Amber cabs are available to take you to the train stations or anywhere you want to go. Overall, I had an amazing time and will definitely visit again.
Stayed 4 nights in Nov 2025