4/10 Lemah
Natisha
30 Nov 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
My stay at Goodwood Hotel was disappointing. Upon arrival, I encountered extremely poor customer service — the front desk staff (who I believe was also the manager) was rude and raised his voice at me when I calmly suggested there was a better way to communicate hotel policies. I was surprised at the hostility, especially when I was simply asking about holding my bags for a couple of hours before check-in.
The rooms are very small, and most of them have *shared bathrooms*, which was in the advert but you have to be paying attention. None of the rooms are as advertised - the front desk staff verbatim said the picture posted online is used for all the rooms and the rooms don’t actually look like that. The bathroom facilities were in poor condition — more like small closet-sized stalls, with the toilet and shower in separate, cramped spaces. Not kept clean - Definitely not what you'd expect even from a 2-star hotel.
The bed was reasonably comfortable, and check-in/out outside of the first encounter went smoothly. That said, you truly get what you pay for — maybe even less. I was glad it was just a one-night stay!
Natisha
Menginap 1 malam pada Nov 2025
