4/10 Lemah
Jean
26 Ogo 2025
My flight had delayed many hours, my friend whom i was meeting me there got there before me. They would not let her in the room, she had to sit in the waiting area until i got there almost 5 pm in the evening.she got there before 11am. I know that there checking in time is 2pm. Even after that they refused to let her in. when i got there they demanded a debit card for payment of one hundred pounds deposit. I didn't have a debit card i offered to pay the deposit with my credit card they refused. I try paying them 100 pounds in cash they refused it. The manager their was very mean and yelled at the staff when she try talking to him about the matter concerning my paying this deposit that they were requesting. The manager was only willing to accept my credit card payment after i had called Expedia concerning this matter. only after Expedia had to call the Best Western then and only then he spoke to me directly about the possibility of me having to pay with my credit card. I would never stay there again neither would i recommend it to anyone. I chose the place because it was close to the event i was attending. I truly regret booking and staying at that hotel. NEVER AGAIN WOULD I EVEN LOOK AT A BEST WESTERN HOTEL TO STAY WHEN I AM TRAVELING.
Jean
Menginap 2 malam pada Ogo 2025