2/10
We booked a triple apartment including a separate twin room expecting spacious and safe accommodation for our family, including two young children. We arrived in the evening to be told we didn’t have a booking. After 30 minutes, the hotel admitted a systems error meant out booking hadn’t been fulfilled and they had no availability, except for a smaller apartment.
This meant our young children had to share a bed and my wife and I had to sleep on an uncomfortable sofa bed in the same room. This downgrade severely disrupted our holiday, requiring us to sit in the dark after our children’s bedtime to avoid waking them and leaving us with stiff backs and necks after two nights of discomfort.
We were told they would check for a larger room the following day, but nothing was available. The room itself was tired with broken tiles etc, but more concerning was apparent lack of regard for safety, with a broken safety latch on the window allowing it to open fully and a fire extinguisher that had been marked as last serviced over 8 years ago.
Despite all of this, the hotel have been refusing to issue any amount of refund on the booking, despite fully admitting fault over the reservation. Safe to say we won’t be back.
Louise
Stayed 2 nights in Jun 2025
