Universal Orlando Resort Lake Nona hotels

"Excellent hotel"

"This was a family vacation of 5 days and 4 nights. We really enjoyed ourselves. My children really enjoyed the pool area and the different activities that are scheduled everyday. Location is top notch. There are several restaurants to choose from."

"Wasn't a good experience. Waited in line over an hour to check in. We got to our room and we literally had no wash cloths, no hand towels and no bath towels. There was only one pillow on the bunk bed and no blanket. We asked for all those items and we got everything in a little over an hour except for the wash cloths and hand towels. Then when I laid my head on the pillow I felt something in the pillow case and it had someone's driver's license in it so now I know the room must not have been cleaned since the pillow case was never removed and replaced with a clean one and to top it off the elevator didn't work and we were on the 6th floor. My sons girlfriend had back surgery and has numerous metal rods in her back so trying to bring luggage etc. up all those flights of stairs was not easy. Overall experience I would never stay here again. After seeing the driver's license of the person that was last laying his head on the same pillow as me without a clean pillowcase was an uneasy feeling to say the least. I don't understand why our room was not cleaned and stocked with linens after checking in at 6pm and the early 10am check out is a bit early considering your check in starts at 4pm and technically don't get to your room for at least an hour later. "

"Clean room, excellent premises"

"Room was pretty clean, staff was kind . Pool area was great, and some other amenities for my kids to take in. "

"We requested pillows and a blanket for the sofa bed, and were told they would arrive within 10 minutes. It ended up taking over an hour—and only after we called again to follow up. When they finally came, they brought just two pillows and no blanket. The staff member said he would return with the blanket, but never did. Overall, a very disappointing experience."

"Great place to stay and very close to all Disney attractions. "

"Clean room, nice price "

"Did not use it "