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Ulasan tentang Novotel Krakow City West

4 out of 5
Novotel Krakow City West
Armii Krajowej 11, Kraków, Lesser Poland

Ulasan

8.6

Cemerlang

Penilaian 10 - Cemerlang. 388 daripada 881 ulasan" "
Penilaian 8 - Baik. 390 daripada 881 ulasan" "
Penilaian 6 - Boleh diterima. 76 daripada 881 ulasan" "
Penilaian 4 - Lemah. 15 daripada 881 ulasan" "
Penilaian 2 - Teruk. 12 daripada 881 ulasan" "

9.2/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

9.2/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

10/10 Cemerlang

Bljerim

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
I always choose this hotel while being in Krakow.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Keith

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Lovely clean Hotel staff were very nice food was great.
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

Joeri

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Personeel mocht wat vriendelijker zijn.
Menginap 2 malam pada Apr 2024

8/10 Baik

Benjamin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Für eine Städtereise für uns genau das Richtige.
Menginap 4 malam pada Apr 2024

8/10 Baik

Harriet

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We stayed for 2 nights as a family of 4 in 1 room. 2 youths and 2 adults. We arrived early and were able to leave our luggage whilst we went off to explore the old town. The staff were very helpful. The room was perfect for our needs however was very hot so we had to open the window to get some air, thus then made the noise from outside very obvious. We had an early tour booked for a 5:55am pick up and the hotel provided a breakfast box. The hotel is good location from airport and old town. We used Uber to get around.
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Grear friendly hotel
Menginap 1 malam pada Mac 2024

8/10 Baik

Pawel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall, I had a good experience with the hotel.
Menginap 1 malam pada Feb 2024
Respons daripada Witold Skałka pada 25 Mac 2024
Dear Pawel,Thank you for your review after the stay.I'm very happy that you liked our service.With best regards,Witold SkałkaGuest Experience Specialist

10/10 Cemerlang

JAIME

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
What to say about a new brand Novotel? 6 stars
Menginap 1 malam pada Jan 2024
Respons daripada Anastasiia Adamska pada 19 Feb 2024
Dear Jaime, Thank you very much for the high rating.We hope see you again:)Sincerely, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 19 Feb 2024
Dear Guest, Thank you for your rating. Best Regards, Anastasiia Adamska Guest Experience SPecialist

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Hotell med badebasseng er bra, men det bassenget her var ikke å anbefale. Kaldt vann, og de hadde ikke engang badstue.
Menginap 3 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 19 Feb 2024
Dear Guest,Thank you for giving us your feedback regarding the pool water temperature. We would like to inform you that the current temperature (27-28C) has been adjusted in accordance with the guidelines of the sanitary and epidemiological station, which ensures safety and hygiene. Your comfort is important to us, which is why we are happy to help you with any additional questions.Kind regards,Anastasia AdamskaGuest experience specialist

10/10 Cemerlang

Guy

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great hotel and great staff! Enjoyed my stay
Menginap 6 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 29 Dis 2023
Dear Guest,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

ellen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good all-round hotel £4 in uber taxi for main square Good value for money Breakfast was a typical Polish breakfast but plenty od choice can't really fault this hotel would stay again
Menginap 4 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 29 Dis 2023
Dear Ellen,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

6/10 Boleh diterima

Dinara

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
To be honest I booked the hotel with different information. But the stuff tried really to help me and make my stay pleasant. I don’t like that it’s a bit far from sentrum. Using taxi everyday can make an extra cost. And I really disappointed with breakfast. Not 4* hotels breakfast. So, if I will return here - my answer will be negative. But I do liked the service and stuff was really nice to us❤️❤️❤️ thank you 🤗
Menginap 7 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 29 Dis 2023
Dear Dinara,We would like to express our great gratitude for your feedback on your stay at Novotel Krakow City West hotel.As the Novotel brand, we make every effort to provide each guest with the highest possible quality of service, that is why we are very happy that you are satisfied with the work of our staff.Thank you again for sharing your experience with us, and we hope that your next stay will be just as satisfying.Sincerely,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

jennings

Menginap 3 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 29 Dis 2023
Dear Guest,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

10/10 Cemerlang

Jessica

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great for a family Trip
Menginap 4 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 22 Dis 2023
Dear Jessica,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

Lucy

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Anastasiia Adamska pada 22 Dis 2023
Dear Lucy,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

10/10 Cemerlang

Ivan

Menginap 1 malam pada Okt 2023
Respons daripada Anastasiia Adamska pada 22 Dis 2023
Dear Ivan,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

10/10 Cemerlang

Giorgia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2023
Respons daripada Anastasiia Adamska pada 12 Dis 2023
Dear Giorgia,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

8/10 Baik

Keine

Mengembara bersama keluarga
Sukakan: Kebersihan
Leider die Fenster waren nicht schalgedämmt und in der nacht hat man alles mitbekommen was drausen passiert wie fahrende und hupende Fahrzeuge, Telefongespräche, Buse die Reisende abgeholt oder gebracht haben und das trotz6 Stock. Schwimbad und Fitnessraum echt klein. Bei der Anzahl an Gästen meist überfüllt. Frühstück hat geschmäckt, aber es hat sehr oft der Platz nict für alle Gäste gereicht und musste mal warten.
Menginap 7 malam pada Okt 2023
Respons daripada Anastasiia Adamska pada 7 Nov 2023
Dear Keine,Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Slawomir

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 6 malam pada Sep 2023

8/10 Baik

Thierry

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2023
Respons daripada Anastasiia Adamska pada 7 Nov 2023
Dear Thierry,Thank you for sharing your opinion with us about your stay at the Novotel Kraków City West hotel. Each comment is extremely valuable to us.Best Regards, Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

Christopher

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Really good breakfast. Clean rooms and excellent service from the staff.
Menginap 3 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 4 Sep 2023
Dear Cristopher,Thank you so much for your review and for rating us 10/10! It was great pleasure to welcome you and we're glad to hear you had a great time with us. We are looking forward to seeing you again soon! With best regards,Anastasiia Adamska Guest Experience Specialist

2/10 Teruk

Ronald

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Will not stay there again.
Menginap 1 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 28 Sep 2023
Dear Roland,Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Unfortunately, we do not know what caused you to be dissatisfied with your stay. In the future, I encourage you to submit any comments immediately at the hotel reception, so that we can improve your comfort during your visit to our hotel.Sincerely,Anastasiia Adamska Guest Experience Specialist

2/10 Teruk

Abhijit

Menginap 1 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 1 Sep 2023
Dear Abhijit,Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Unfortunately, we do not know what caused you to be dissatisfied with your stay. In the future, I encourage you to submit any comments immediately at the hotel reception, so that we can improve your comfort during your visit to our hotel.Sincerely,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

Anna Maria

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are quite big, big shower and separate toilet very handy when you travel with kids. Small ketle wasn't working properly. Swimming pool small but deep 2.5m . Very good breakfast. Not free parking!
Menginap 1 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Anna,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

Barbara

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice
Menginap 1 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Barbara,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

6/10 Boleh diterima

Gunilla

The receptionist was unfriendly, the kids bed, intended for a 11 year old and a 13 year old was 120 cm wide. It did not work!
Menginap 2 malam pada Ogo 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Gunilla,Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Andy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Andy,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

yonatan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The kids like it and kids friendly hotel
Menginap 1 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Yonatan,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

mark

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tram only 15min walk, bus right outside.....quiet & lovely.....
Menginap 7 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Mark,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

Paul Broholm

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 26 Jul 2023
Dear Paul,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

6/10 Boleh diterima

Emil

Mengembara bersama keluarga
Menginap 1 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 26 Jul 2023
Dear Emil,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Eirik

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Size of the room...
Menginap 2 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 26 Jul 2023
Dear Eirik,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Jens-Peter

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Flot by i Krakow
Lækkert hotel med pæne værelser og i udkanten af centrum. Morgenmaden er okay, men ikke prangende (brødet er noget tørt og bliver bedre ved at køre det gennem brødristeren). De varme retter var lunkne og kunne godt bruge mere varme. Mangler dog mere smilende og imødekommende personale. Det tager ca. 30-45 minutter at gå ind til torvet med restauranter og butikker (meget turist præget). Ellers er der mulighed for at leje cykler og løbehjul for meget billige penge. Taxa koster 30 PLN fra hotellet til centrum.
Menginap 4 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 26 Jul 2023
Dear Jens-Peter,Thank you for such a positive review of your stay in our hotel! We are glad that you are satisfied with our services and the time spent with us was pleasant and enjoyable:)Yours sincerely,Anastasiia Adamska Guest Relations Specialis

4/10 Lemah

Charles

Tidak sukakan: Keadaan hartanah & kemudahan
Air condition didn’t work. Parking is an extra fee. Very small room for four people. Cot for a kid is an extra $40USD? Customer service very mediocre. Food, below average. Not impressed.
Menginap 1 malam pada Jul 2023
Respons daripada Anastasiia Adamska pada 6 Jul 2023
Dear Charles,I wish to thank you for sharing your thoughts regarding your visit in Novotel Krakow City West hotel. We take feedback very seriously as we aim to constantly improve the quality of our services to provide the most enjoyable and memorable stay to our guests.I would like to assure you that in our hotel we do not charge for a baby crib. Your room was prepaid, only additionally we charged for a parking space, for this we do not understand where the information about the additional payment came from.Sincerely,Anastasiia AdamskaGuest Experience Specialist

8/10 Baik

Lai Kim

Mengembara bersama keluarga
Sukakan: Kebersihan
Menginap 2 malam pada Mei 2023
Respons daripada Anastasiia Adamska pada 6 Jul 2023
Dear Lai,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Jonathan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 6 malam pada Mei 2023
Respons daripada Anastasiia Adamska pada 6 Jul 2023
Dear Jonathan,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

China

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very nice hotel about 25 mins from the airport. Staff was nice, check in was smooth. Room was nice for 2 adults and a child. Best one I’ve been in since moving to Europe.
Menginap 1 malam pada Mac 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear China,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

thiviya

Menginap 2 malam pada Feb 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Thiviya,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Henrik

Menginap 3 malam pada Jan 2023
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Henrik,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Baik

Mervin

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2022

10/10 Cemerlang

Artur

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2022

10/10 Cemerlang

Anatolij

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Der Weg zum Hotel ist schlecht. Ein langer Bauzaun versperrt den Weg.
Menginap 1 malam pada Nov 2022
Respons daripada Anastasiia Adamska pada 22 Ogo 2023
Dear Anatolij,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The breakfast was wonderful. The service was excellent. Close to local transportation.
Menginap 2 malam pada Okt 2022

8/10 Baik

Kim Hieu

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Okt 2022

8/10 Baik

Limor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
The hotel and the brekfast was very good. The matterss was squeaky☹️
Menginap 4 malam pada Sep 2022

10/10 Cemerlang

ERIC

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nous avons séjourné en famille (à 4) dans une chambre avec un grand lit double et un canapé lit. Celle-ci était confortable avec toilettes séparées (ce qui est un gros plus!), un coffre fort et un petit réfrigérateur. La literie était confortable. Le petit déjeuner fût excellent : il y en avait pour tous les goûts! Cet hôtel est parfait pour les enfants car il y a de nombreux jeux pour eux. La piscine, bien que dimension réduite, avec une amplitude horaire importante est un gros plus de l'établissement. Cependant, les gens se permettent tout et n'importe quoi (ainsi, des personnes se sont baignés tout habillés sans que personne ne leur dise quoi que ce soit!) Par ailleurs, j'ai profité de la salle de sport qui, bien que petite, comprend l'essentiel pour se maintenir en forme et qui est ouverte h24! Le seul problème c'est qu'elle est un passage obligé pour les gens qui vont à la piscine, dont certains sortent de l'eau et ne se changent pas et traversent la salle de sport trempés!! De plus, les enfants de tout âge montent sur les tapis de course, rameurs ou vélos comme si c'était un jeu , encore une fois sans que personne ne dise quelque chose! Si je devais mettre une note à l'établissement je mettrais 9/10, le rapport qualité prix est excellent . Je mettrais 9,5 si le staff empêchait les gens de faire n'importe quoi.
Menginap 4 malam pada Ogo 2022

8/10 Baik

Olga

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Ogo 2022

10/10 Cemerlang

Anna

Menginap 1 malam pada Ogo 2022

10/10 Cemerlang

Iwa

Menginap 1 malam pada Ogo 2022