Hotel berdekatan Kastil Chepstow

"Firstly fantastic staff. Nothing too much trouble. Lovely well stocked bar area. Fabulous breakfast. Very clean. Free parking to the rear of the property. Central location. We stayed as we were attending a wedding so didn’t really explore much but what we saw was very nice. Bedrooms were basic but this was obviously reflected in the price. Teas and coffee were well stocked in the room and had a good variety. Larger towels would have been appreciated. On the whole fantastic stay and for...

"Really lovely property- will be coming back. Recommend it completely "

"Brilliant as usual"

"I have stayed at this hotel on numerous occasions over the last year and found it to be very comfortable, peaceful, scenic, with lovely staff and good food and also a conveniently close distance to the M4. Generally the accommodation is of a high standard of cleanliness and comfort. I was disappointed on my last visit however, to find that my booked suite had been 'upgraded'. The upgrade was underwhelming, being a single room with a balcony overlooking the lake. Whilst the room was adequate and...

"Friendly staff. Excellent food in restaurant. Propery/Room very dated and needs refurbishment. Room clean, however there were a lot of stray hairs on the bed and the tv didnt work."

"Yes"

"Excellent place to stay when travelling. Had everything you needed and nice atmosphere. Would 100% recommend."

"Really lovely room. Staff very helpful and accommodating. Great breakfast"

"Upon arrival just after 4pm, I was given Room 24 which was on the ground floor, directly adjacent to the dining area without soundproofing but an open doorway. Also in the adjacent rooms were numerous foreign (migrant?) families with children running up and down the short corridor, and plenty of door knocking and chatting loudly in the corridor. I complained to the reception staff (man instead of the young lady who checked me in), he apologised and moved me to another room on 2nd floor, plus...

"top experience...highly recommend"

"Room clean, breakfast great , friendly staff "

"Okay room, cold shower on arrival. Service was very good and breakfast was fine. "

"Wonderful everything was great"

"Excellent food for dinner and for breakfast. Friendly staff. really enjoyed the stay "

"This place wasn’t what we hoped for so we didn’t stay. The room was not as big as it seemed on photos, no room to put our suitcases out. Room was dated and doors opened out onto parking lot. Very dark, no lights outside and muddy from a water main break. To make matters worse, a policeman knocked on door to say there had been an armed robbery nearby and offender was seen nearby. Very scary and unnerving. We decided we couldn’t stay and found another hotel. Swan House were not willing to refund....

"Atmosphere "

"Best stay away "

"clean room, obviously very new! Staff were welcoming and they told where to go for an evening meal."