Imperial hotels from RM314

"The breakfast and dinner provided was good and fresh. The room was clean and comfortable. "

"Parking was not close. Room was not great with shabby curtains and walls. Bathroom was nice. Breakfast was good. Staff was nice. "

"Loved the terrace room!! "

"The night started with walking in to a strong smell of bleach. We decided they were cleaning the pool overnight since we checked in late evening. No still there at 5 am because I had to go get coffee from breakfast area due to our little coffee pot was missing a piece we thought as well as 2 other staff said I’d have to wait for housekeeping. I guess no extras if one doesn’t work to replace with. I picked this hotel due to pictures and reviews about breakfast. “Hot” breakfast at that. No bacon or sausage. No biscuits or gravy. Only eggs , waffles or muffins etc. when I was getting orange juice the attendant, who was nice, said I’m glad we finally got orange juice for this morning. It’s very hard to eat when you smell bleach so strong it chokes you. The staff is probably used to it. At checkout I was asked how was our stay I said not to good. He said oh sorry to hear that. Guy next to him seen that he wasn’t even going to ask why Guessing day mgr. asked me what was wrong. I told him and only asked if I was staying another night. Unsure where he was going with that. I looked over the pictures again because I thought I might’ve picked the wrong one. Unfortunately I hadn’t. What a complete inaccurate display of information. Bed was not comfortable either. I could feel everything it seemed in the mattress. Bathroom looked remodeled but still had rusty toilet paper holders that was broken. Unhappy and disappointed. "

"Awesome "

"Friendly staff. Clean"

"Nice hotel, good breakfast happy they had a hot tub and a pool. The hours for the hot tub are kind of crappy. We wished it opened sooner. But other than that, it was a nice hotel."

"This property needs a renovation badly. Especially for the price. "

"Second time I've stayed, and the last! First time room was super dirty, same goes the second. Gross orange mold in the comers of the shower. Waited 2 hours past our 4:00 check-in for our rooms, not a 'sorry' or any kind of comp. Valet tried to charge me for a two day stay as well. Took three days to get a refund. Cool hotel, lousy management."