Huixquilucan Spa Hotels

"Great hotel, good restaurants well located"

"Nice location in reforma, rooms were nice, pool was good even though a little cold. Good restaurants in the property and nearby. "

"very clean and ample room, quiet."

"MUY BUEN SERVICIO Y EXELENTE UBICACION"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Great location"

"Food, service, rooms, amenities, and staff were first class all the way. I will be back."

"Hotel is next to the bars and I could hear the music going until 4am every night. The shower had no hot water, the TV would constantly stop working and a small M&M bag was over $3. My room was only cleaned 1 day out of 4. I spoke to the front desk but they never rectified anything. "