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JW Marriott Hotel Mexico City Santa Fe

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Luxury
4.5 star property
9.0

Wonderful

Luxury hotel near Parque Zoologico de Chapultepec

Consider a stay at JW Marriott Hotel Mexico City Santa Fe and take advantage of an airport shuttle, a garden and dry cleaning/laundry services. Treat yourself to a body wrap, a facial or a manicure/pedicure at Oriental Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Free WiFi in public areas is available to all guests, along with a fireplace in reception and a bar.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
The current price is RM671
RM801 total
includes taxes & fees
29 May - 30 May

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About this property

JW Marriott Hotel Mexico City Santa Fe

  • Luxury hotel near Parque Zoologico de Chapultepec
  • Consider a stay at JW Marriott Hotel Mexico City Santa Fe and take advantage of an airport shuttle, a garden and dry cleaning/laundry services. Treat yourself to a body wrap, a facial or a manicure/pedicure at Oriental Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Free WiFi in public areas is available to all guests, along with a fireplace in reception and a bar.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool
    • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
    • Express check-out, a TV in reception and concierge services
    • A 24-hour front desk, a porter/bellboy and tour/ticket information
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 221 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as first-run films and pillow menus.
  • Other conveniences in all rooms include:
    • Egyptian cotton sheets, down duvets and free cots/infant beds
    • Bathrooms with rainfall showers and designer toiletries
    • 42-inch HDTVs with cable channels and first-run films
    • LED light bulbs, coffee/tea makers and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Minimum check-in age - 21

Check-out

Check-out before 1:00 PM

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 450 for adults and from MXN 190 for children
  • Fee for in-room wireless Internet: MXN 142 per day (rates may vary)
  • Airport shuttle fee: MXN 2200 per vehicle (return)
  • Self-parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does JW Marriott Hotel Mexico City Santa Fe have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at JW Marriott Hotel Mexico City Santa Fe?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Mexico City Santa Fe on 29 May 2026 start from RM671, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Mexico City Santa Fe pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Mexico City Santa Fe?

Self-parking is available for MXN 120 per night. Valet parking is available for MXN 120 per night.

What time is check-in at JW Marriott Hotel Mexico City Santa Fe?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at JW Marriott Hotel Mexico City Santa Fe?

Checkout is at 1:00 PM.

Does JW Marriott Hotel Mexico City Santa Fe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2200 per vehicle applies.

Where is JW Marriott Hotel Mexico City Santa Fe located?

Located in Santa Fe, this luxury hotel is within 9 mi (15 km) of Parque Zoologico de Chapultepec, Chapultepec Castle and Angel of Independence Monument. Torre Latinoamericana and Palacio de Bellas Artes are also within 12 mi (20 km). Santa Fé Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 562 out of 794 reviews
Rating 8 - Good. 139 out of 794 reviews
Rating 6 - Okay. 44 out of 794 reviews
Rating 4 - Poor. 23 out of 794 reviews
Rating 2 - Terrible. 26 out of 794 reviews

Reviews

Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at all times Beautiful hotel and amenities
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Arminda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location in Santa Fe. Beds were so comfy. Will definitely stay here again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional staff. Big suites. The pics of the pool area and gym don’t do it justice. It’s so nice. I would def return. The restaurants and lounge are very very nice!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Olinca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but very comfortable.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Great service, excellent facilities, and very attentive staff. Everything was spotless during my stay
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
Clean room and comfortable bed. The bathroom was perfectly designed.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean hotel. Excellent service and friendly staff. Definitely would stay again.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

andres

Liked: Cleanliness, staff & service, property conditions & facilities
Spotless and great service as use
Stayed 1 night in May 2025
Verified

10/10 Excellent

Antonio Rebolledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, surrounding area is walkable to the park. Stores are not far from the property.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars

The staff were fantastic. The executive facilities were outstanding. The staff exemplify what all hotels should strive for.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an aging property but it remains quiet, comfortable, and sparkling clean. Marriott Bonvoy service remains impeccable (reception, concierge, room service).
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Waheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff attitude, excellent customer service from the vallet service, door bell to the manager. Highly recomend you to ask for top floor, view is excellent from business lounge.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going to the JW Marriott Santa Fe is like going home. Super friendly staff where everybody calls me by my name. Clean rooms and if any issue arises, the fix it immediately and more.
Stayed 6 nights in Jun 2024
Verified

6/10 Okay

Jeniffer

Liked: Cleanliness, staff & service
A lot of their plugs didn’t work. And the air conditioner/heater made a lot of noise. However, the staff was very nice and attentive. The room was clean and so was the entire hotel.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in that of Mexico City
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Rubén Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, nice place to stay
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and hotel .
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel love the staff verry friendly
Stayed 3 nights in Aug 2022
Verified

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal hotel
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at a great price!
Stayed 1 night in Nov 2023
Verified

8/10 Good

Poncho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Nov 2022
Verified

8/10 Good

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
It ws a good stay.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Irene Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, great service and beautifuly opointed rooms. Great option for a weekend stay in Ciudad de México.