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Ulasan tentang Courtyard Houston Kingwood

3 out of 5
Courtyard Houston Kingwood
130 Northpark Plaza Dr, Kingwood, TX

Ulasan

9.0

Hebat

Penilaian 10 - Cemerlang. 425 daripada 628 ulasan" "
Penilaian 8 - Baik. 134 daripada 628 ulasan" "
Penilaian 6 - Boleh diterima. 36 daripada 628 ulasan" "
Penilaian 4 - Lemah. 18 daripada 628 ulasan" "
Penilaian 2 - Teruk. 15 daripada 628 ulasan" "

9.4/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

9.4/10

Keadaan hartanah & kemudahan

9.2/10

Mesra alam

Ulasan

4/10 Lemah

Alfredo Omar

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Las camas están muy duras y las almohadas estaban súper chicas y no te dan más almohadas
Menginap 4 malam pada Mei 2024

10/10 Cemerlang

S

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
😍
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

Anthony

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted. The sink stopper didn't work. But everything else was great!
Menginap 1 malam pada Apr 2024
Respons daripada Ollie H. - General Manager pada 10 Mei 2024
Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing them to our attention. I have shared your message with our Hotel Leadership team. We appreciate you choosing to stay with us. We hope to see you again when your travels bring you back to the Kingwood/Humble area.

10/10 Cemerlang

Michael Albert, Mission Viejo

Menginap 2 malam pada Apr 2024
Respons daripada Ollie H. - General Manager pada 10 Mei 2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

6/10 Boleh diterima

Sharon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.
Menginap 3 malam pada Apr 2024
Respons daripada Ollie H. - General Manager pada 10 Mei 2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

lynda s

Sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024
Respons daripada Ollie H. - General Manager pada 10 Mei 2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

noe o

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

JoAnna

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Jan 2024

2/10 Teruk

Roxanne

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Dont stay here!
This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!
Menginap 6 malam pada Jan 2024

10/10 Cemerlang

susanne

Menginap 1 malam pada Jan 2024

8/10 Baik

Patricia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good
Menginap 1 malam pada Dis 2023

6/10 Boleh diterima

Mary

Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Ann

Menginap 1 malam pada Dis 2023

6/10 Boleh diterima

Terrance

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023

6/10 Boleh diterima

Claude

Pengembara perniagaan
Tidak sukakan: Keadaan hartanah & kemudahan
Location
Menginap 1 malam pada Nov 2023

8/10 Baik

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023

4/10 Lemah

Amy

Pengembara perniagaan
Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.
Menginap 1 malam pada Nov 2023
Respons daripada Nichole C- AGM pada 22 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to avoid further inconveniences. We hope you choose to stay with us again and give us the chance to offer you a better experience.

10/10 Cemerlang

Doyle

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I liked that it had a breakfast place right in the lobby!
Menginap 2 malam pada Okt 2023
Respons daripada Miriam-FD SUPERVISOR pada 7 Nov 2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Cemerlang

Juan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The staff was very accommodating, nice and friendly place
Menginap 2 malam pada Okt 2023
Respons daripada MIRIAM - FD SUPERVISOR pada 7 Nov 2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Cemerlang

Walter

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Okt 2023
Respons daripada Miriam - FD Supervisor pada 7 Nov 2023
Thank you for your score, but more importantly thank you for staying with us.

8/10 Baik

Patricia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Sep 2023
Respons daripada Miriam - Front Desk Supervisor pada 7 Nov 2023
Thank you for your score, but more importantly thank you for staying with us.

6/10 Boleh diterima

Carl

Mattress needed replacement. Light bulbs not working.
Menginap 1 malam pada Sep 2023
Respons daripada Miriam - Front Desk Supervisor pada 7 Nov 2023
Thank you for your review, but more importantly thank you for staying with us. We apologize for your experience with our bed mattress and your light bulbs not working. We notified our maintenance team to get this taken care of. We should have these issues resolved before your next visit. Thank you again. Have a great day.

10/10 Cemerlang

Sharon

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Sep 2023
Respons daripada Miriam- FD Supervisor pada 7 Nov 2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Cemerlang

Nicolas

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Ogo 2023

10/10 Cemerlang

Lori Falk

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Ogo 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

8/10 Baik

ELLEN, forney

Menginap 1 malam pada Jul 2023

10/10 Cemerlang

Garth

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great property! Everything was wonderful.
Menginap 1 malam pada Jul 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Tracie

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was visiting from out of town and the hotel was just a few minutes away from my Son and his family house
Menginap 3 malam pada Jul 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Vernel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

2/10 Teruk

Carlyet

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Nothing unique. Vent in bathroom inoperable; terrible internet service; no remote for television; noise from renovation. Staff not familiar with surrounding area and its amenities. Staff not allowed to assist guest in making reservations at local restaurants.
Menginap 3 malam pada Jul 2023
Respons daripada Management Team pada 20 Jul 2023
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I believe you voiced your concerns and issues with our Front Desk Agent, and she was able to compensate you by discounting your stay and refunding that amount back to your card on file. We also added points to your Marriott Bonvoy Member Number for the inconvenience and apologize if our compensation was not satisfying enough for you. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent any inconveniences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Thank you

10/10 Cemerlang

Susan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff at the property were very helpful and friendly!
Menginap 1 malam pada Jul 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Kendra

Menginap 1 malam pada Jul 2023
Respons daripada Ollie H., General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Scott

Menginap 1 malam pada Jun 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Jun 2023
Respons daripada Ollie H. - General Manager pada 8 Ogo 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

8/10 Baik

Belinda

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Property was well maintained and convenient to Kingwood conveniences and event venue.
Menginap 1 malam pada Mei 2023
Respons daripada Ollie H. - General Manager pada 9 Jun 2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Cemerlang

Chris

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Greg

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Mei 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Timothy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

8/10 Baik

benjamin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean place to stay, would recommend, except the pool and hot tub wasnt heated (broken down)
Menginap 7 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hate that our jacuzzi hot tub was out-of-order during your stay. Hopefully, we have it back up & running on your next visit. We hope to see you again when you travel back to the Kingwood area.

10/10 Cemerlang

Erik

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Cemerlang

Jeffrey

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are clean and there’s a great sports bar across the parking lot called The Draft.
Menginap 3 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

2/10 Teruk

Carlos

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for taking the time to leave us a review. Thank you for choosing to stay with us. We see you did not leave any comments, it would be greatly appreciated if you could please give us more information regarding your stay to shed some light as to why you felt your stay was a 2 out of 10. Providing the highest level of hospitality is our number one priority and we would love to know where we could have made any improvements during your stay.

10/10 Cemerlang

Linnie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Clean, roomy, very friendly staff. Parking easy and close to lots.
Menginap 3 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Cemerlang

Dorcie

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super clean, great fitness facility
Menginap 1 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Cemerlang

Darrell

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Apr 2023
Respons daripada Ollie H. - General Manager pada 2 Jun 2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Cemerlang

Jon

Menginap 1 malam pada Apr 2023

8/10 Baik

Roger L

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Did not like the expensive dining option, and the one morning we decided we would try it, the opening time was too late. Also annoying to have to ask for coffee pods every day, since no daily cleaning service. Did like the open area for sitting outside, very nice. And the room itself was great.
Menginap 5 malam pada Mac 2023

10/10 Cemerlang

Kimberly

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
great place
Menginap 4 malam pada Feb 2023

10/10 Cemerlang

JoAnne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Close to shopping an restaurants, staff was amazing!!
Menginap 3 malam pada Feb 2023

10/10 Cemerlang

Ann

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly and welcoming staff.
Menginap 2 malam pada Feb 2023