Hotel Mesra Haiwan Kesayangan di Horley

"Amazing family room, double height. Rooms very quiet at night. Staff very friendly."

"I think the property could be managed better. There was no fridge in the room which was very inconvenient - I wanted to keep my drinks cold but couldn't. The bathroom amenities were very basic and no bath salts, soap by the bath area for example. The room balcony should be cleaned daily- it is full of pigeon poop. Otherwise, the property itself is lovely and historic, there's alot of potential to make this hotel a 5 star place, but you need a good management to be able to do this. The restaurant...

"I really liked the character of this hotel. The rooms were spacious and perfect for us."

"Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend."

"We stayed 1 night at this lovely, cozy and very spatious hotel. The reception staff were very friendly and helpful. We used the indoor pool, jacuzzi and steam room. Not many people there, so we had lots of space. The bathrooms were well equipped (hair dryer and amenities which I loved). When leaving the pool, I passed by the bar which looked lively and fun. Next morning, we had breakfast (English breakfast is their specialty). All good. Then we had a stroll around the property. They have a...

"Good location at Cobham Services, very polite staff, the condition of the room and bathroom quite poor, however the hotel/laundry etc was clean."

"Ideal location for us as attending a wedding Friendly staff especially Riley very helpful"

"Very clean, well laid out and comfortable room. Staff were very helpful. Breakfast was ok but the sea bass dinner was exquisite."