Hempstead hotels from RM487

"I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was extremely poor. The room had a very strong musty smell, and the ceiling was covered in visible mold. The humidity was overwhelming and even caused me respiratory discomfort. The bathroom was not properly cleaned, as I found hair from a previous guest. Additionally, the bed was in very bad condition—the spring mattress was damaged, and I experienced severe back pain, as it felt like there was a hard bar running through the middle. Overall, the conditions were unacceptable. I was so uncomfortable that I had to check out one night earlier than planned due to the humidity and overall environment. I will not be staying at your hotel again, nor would I recommend it to others. This was a very disappointing and unpleasant experience."

"Everything was great "

"The check-in experience was poor. Incredibly unprofessional and rude. "

"The WiFi went down on the second night of our stay and didn’t come back on for the rest of our trip. As international guests we relied on access to good hotel wifi and there was no proactive messaging or apology from the hotel. The staff on site did try to help but complained of their working conditions and didn’t have any solutions to offer. Our room was only accessible by a digital key that was useless without WiFi. We were given an alternate access code that didn’t work and needed to be re done. We had a leak in our shower that wasn’t fixed after reporting and used our towels to soak up the water which weren’t replaced. I told staff I was really disappointed in the service and was offered no compensation or solutions or access to a formal complaint mechanism. For the price we paid and the promotion of the hotel I was very disappointed. As a frequent to nyc I would not stay again."

"I enjoyed my stay at Hyatt Regency @ Times Square, it’s the perfect location and it’s clean and well-maintained. The staffs were nice and accommodating as well. Definitely my top choice for hotel when I come back at NYC :)"

"This was a wonderful option if you want to be close to all the theaters and action of time square!! Highly recommend!"

"Great location, clean room, helpful staff. The rooftop bar was really nice!"

"Absolutely an amazing stay! Shout out to the front desk staff. Gentleman was very welcoming and professional "

"The Air worked well.."