Best Luxury Hotels in Helensville

"Room and bed very comfortable. Lovely products. Good buffet breakfast "

"This hotel is 3 star at best. Definately not 5 star as advertised. We stated first 2 nights in Club room & evening canapes were awful. The air conditioning did nit work properly in our room. Had to get front desk to turn on at 3:30 am since our room was so hot. The AC controls in room did not work. We had another booking for 3rd night but diwngraded to at w bed room. First room they gave us the bed was broken & sloping downhill towards head of bed. Shame on this hotel for selling this room with the broken bed. We should get a partial refhnd for all the problems we endured. Awful hotrl"

"Excellent hotel, great views of city. Breakfast a bit pricey though. NZ$45 each "

"The criticism I have is that the accommodation only offers a service every five days. I was staying for six! As a patron with a disability the help in having my room serviced is significant. On arrival the receptionist told me if you needed a service earlier to just let them know, and the cleaner the same, and they would be happy to arrange that. However, three days in when I asked that morning it my room could be serviced the lady at reception was very brusk. She told me service only happens every three days and why I needed it earlier. There was a line of people waiting, and in the end I felt forced to have to tell her I had a disability. She showed no interest in this answer - and said she would look into it but I would have to come back later in the day. However, I was going to a conference so not able to return earlier. I felt completely violated over having to reference my disability in front of other waiting guests and explain why I needed help, and then for my response to be dismissed. Unfortunately when I returned that evening my room had not been serviced. There needs to be some staff training here and a much better level of customer service and care as it marred what would have been an otherwise enjoyable stay."

"Bit dated rooms needs refurbishing food was excellent "

"Thought the Hotel was very nice. The customer service and concierge were outstanding. I did not use the pool. Thought the breakfast was lacking. It’s a buffet but has no eggs prepared. You have to order eggs as part of a more expensive breakfast. The problem comes when you’re in a hurry to catch an early tour or transport and you don’t have time for à la carte. "

"Queen street average shopping taxi service very poor. "